Zopa Bank

Engineer

• Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
• Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
• Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
• Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
• Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
• Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
• Influence technical standards, operational practices, and implementation approaches across IT Services.
• Deliver clear, concise documentation for both technical and non-technical audiences.

Senior IT Services Engineer

Affiliate Manager

• Drive talent acquisition for technology roles
• Be a sourcing whiz building sourcing strategies
• Build and maintain talent pipelines
• Provide market intelligence on compensation trends
• Design and execute hiring processes

Talent Partner – Technology

Analyst

• Join Zopa’s Treasury team and gain hands-on exposure across treasury activities
• Work closely with experienced Treasury leaders
• Own processes end to end
• Manage daily MI covering Treasury activities
• Support monthly ALCO packs and coordinate MI
• Assist Treasury Managers in liquidity and funding activity
• Manage Treasury cash balances
• Support ongoing hedge portfolio management activities
• Identify opportunities for process improvements

Analyst/Senior Treasury Analyst

Risk

• Assess resilience exercises, cyber controls and technology changes
• Investigate emerging risks across cloud, cyber and operational resilience
• Use operational and observability data to spot trends and vulnerabilities
• Simulate real-world scenarios like ransomware or data leakage events
• Produce clear, evidence-based risk insights for senior stakeholders
• Partner with teams across technology, security and product to influence better decisions

Technology Risk Manager

Manager

• Lead the strategic direction for valuations modelling across the business
• Oversee development of account-level NPV models across multiple lending products
• Lead and develop a team of analysts and data scientists
• Partner with stakeholders across analytics, credit strategy, finance, product and risk
• Improve and simplify existing valuation frameworks where appropriate
• Drive the evolution of the bank’s valuations capability and roadmap
• Champion technical best practice across Python based modelling workflows
• Support strategic projects including new product launches and portfolio activity

Senior Manager – Valuation, Credit Strategy

Recruitment

• Lead, coach and develop a team of Talent Partners
• Drive team delivery in a data-informed way
• Build and maintain independent relationships with senior leaders
• Own the hiring plan for non-tech roles
• Drive AI and automation agenda within TA
• Carry a personal req load when needed
• Partner with the wider TA function and People Team

Talent Acquisition Lead – Product & Analytics

Data Analyst

• Support Product, Engineering and other stakeholders with analysis to inform product decisions
• Work with existing metrics and support improvements to how we measure product performance
• Analyse datasets to identify trends and highlight areas for further investigation
• Break down problems into clear analytical approaches, with guidance where needed
• Support the design and analysis of experiments to test product changes
• Build dashboards and reports to track performance and enable decision-making
• Deliver deep-dives and ad hoc analysis to answer business questions
• Communicate insights clearly to a range of stakeholders
• Contribute to analytical projects, taking ownership of defined pieces of work

Account Manager

• Manage and grow a portfolio of merchant relationships within Zopa’s Payments business
• Act as the primary commercial and operational point of contact for assigned merchants
• Lead structured merchant reviews covering performance, growth, risk, and roadmap alignment
• Drive revenue growth through optimisation, cross-sell & upsell
• Monitor and improve transaction performance, authorisation rates, fraud levels, and chargebacks
• Oversee onboarding and integration progress, reducing time-to-live and friction points
• Coordinate internal teams (Product, Engineering, Risk, Compliance, Finance, Operations) to resolve issues and deliver improvements
• Support pricing reviews, contract renewals, and commercial negotiations
• Ensure adherence to scheme rules, regulatory requirements, and risk thresholds
• Identify process improvements that enhance merchant experience and operational scalability

Relationship Manager

Developer Relations

• Partner with engineering teams to help them adopt new platforms and ways of working
• Support the rollout of tools like CI/CD pipelines and observability platforms
• Collaborate with stakeholders to understand their needs and shape adoption plans
• Contribute to building internal tools that improve developer workflows
• Help document and communicate best practices across engineering
• Work closely with senior engineers to learn, grow and deliver impact
• Play an active role in improving how engineering works across the organisation

Associate Software Engineer – Developer Experience

Product Manager

• support the delivery of product initiatives from discovery through to launch
• work closely with engineering, design and other stakeholders to shape solutions and keep delivery moving
• gather requirements, clarify priorities and align teams
• contribute to backlog management, planning and day to day coordination across product work
• spot gaps, ask good questions and help bring structure to ambiguous problems
• support product decisions by considering customer needs, business goals and technical constraints
• work across a range of initiatives, contributing to improvements in product experience, internal processes or platform capabilities
• build a strong understanding of your product area and use data, feedback and collaboration to help improve it over time