Zopa Bank

Analyst

• manage live performance to support service levels and customer outcomes
• make real-time staffing and resourcing decisions across channels
• regular interaction with stakeholders across Operations and Workforce Management
• contributes insights back into forecasting, scheduling, and continuous improvement

Real Time Analyst

Engineering Manager

• shape how our people grow, leading teams of talented Engineers working on products used by millions of customers.
• help raise the bar for how we deliver, not just what we ship.
• work closely with Product and other partners to plan ahead, navigate trade offs and tackle challenges early.
• drive change beyond formal authority by building coalitions, shaping thinking across functions, and using insight and influence to move the organisation forward.
• bring clarity by making decisions, setting priorities, and helping teams move together.
• use customer feedback and service data to spot opportunities, improve quality and reliability, and help your team deliver confidently through complexity.

Business Development Rep

• Own mid-market vertical acquisition for POS/Retail Finance.
• Build and manage a pipeline of outbound-sourced opportunities.
• Develop GTM tactics for your verticals: events, marketing proposals, campaigns, prospecting ideas, and market tests.
• Collaborate closely with Strategic BDMs during the first 12 months to develop shared market and product knowledge.
• Work with the payments sales team to identify and execute cross-sell opportunities.
• Close high-impact deals (average £5m+ GMV, growing toward £10m+ in 2026/27).
• Educate merchants on the value of integrated retail finance and support them through the decision process.
• Maintain accurate forecasting, reporting, and a well-managed pipeline.
• Build deep knowledge of your verticals and contribute insights to product and go-to-market planning.

Senior Business Development Manager

Risk

• Define and lead Zopa’s approach to operational risk
• Lead from the front and set the standard
• Challenge with clarity and depth
• Assure what matters most
• Develop the team and function

Director of Operational Risk

Customer Support

• Answer a high volume of calls and interact with customers over live chat and email
• Deal with banking needs across a range of products and services
• Investigate customer queries and raise with relevant parties
• Ensure service and customer demand is met to a high standard
• Participate in initiatives to improve customer service processes
• Liaise closely with other teams on behalf of customers
• Understand customers' personal circumstances to provide personalized solutions

Customer Service Specialist

Growth Marketing

• Drive cross product growth initiatives by identifying opportunities that enhance portfolio performance and increase customer lifetime value across our products
• Lead structured A/B and multivariate testing across journeys, validating hypotheses and scaling the initiatives that deliver measurable improvement
• Partner closely with Product Marketing and Growth Marketing to design and deliver data informed campaigns across acquisition, engagement and retention
• Translate customer behaviour, performance data and market trends into clear recommendations that guide prioritisation across growth, retention and marketing initiatives
• Help foster a culture of experimentation and customer centric growth across teams

Senior Product Associate – Customer Growth

• Reporting to the Data Privacy Manager and focusing on providing advice on data privacy matters
• Acting as an incident management champion, investigating personal data breaches
• Assisting with Zopa’s change programme regarding data privacy risks
• Embedding the data privacy culture by supporting training and awareness initiatives
• Ensuring data privacy documentation and records are kept up to date
• Working with the Head of Data Governance to manage instances of personal data