Zopa Bank

Affiliate Manager

• Drive talent acquisition for technology roles
• Execute sophisticated sourcing strategies
• Partner closely with technology leadership
• Build and maintain talent pipelines
• Provide market intelligence on compensation trends
• Design and execute hiring processes

Senior Talent Partner – Technology

Full-stack Engineer

• Our Software Engineers don't just write code, they solve real financial problems for millions of customers.
• You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple.

Senior Software Engineer

Manager

• Develop detailed project plans, schedules, and timelines.
• Work with product and engineering teams to define project scope, goals and deliverables.
• Identify and engage with all stakeholders.
• Communicate project expectations and updates to stakeholders.
• Facilitate steering committees.
• Work with the project team to surface risks and issues.
• Develop and implement risk mitigation strategies.
• Lead and motivate project team members, providing guidance and support as needed.
• Ensure adherence to risk and governance processes.
• Facilitate project governance meetings.
• Build and maintain strong relationships with key project stakeholders, contributors and sponsors.
• Ensure effective communication within the project team and with external stakeholders.
• Prepare and present regular status reports.
• Work with key stakeholders to embed change effectively.
• Coaching individuals and teams to address dysfunctions and improve delivery outcomes.
• Mentor junior colleagues in industry best practice and Zopa ways of working.

Delivery Manager

Executive Assistant

• Proactively manage complex and fast-moving schedules for Zopa’s CFO, Chief People Officer and CCO
• Plan and oversee all travel logistics, including flights, accommodation and ground transport
• Plan fun and engaging events for teams
• Act as a central point of contact for senior internal and external stakeholders
• Provide flexible, high-level administrative support as required
• Coordinate and support leadership and team meetings end-to-end
• Partner with leadership to build moments of recognition into team forums
• Capture key decisions and actions, ensure clear ownership, and proactively follow up

Executive Assistant – 12 month FTC

Customer Support

• Handle a high volume of inbound and outbound customer interactions via phone, chat, and email.
• Resolve customer queries across a range of banking products and services (primarily Point of Sale) — often on first contact, or through follow-up until resolution.
• Investigate and follow up on complex issues, escalating to relevant teams when necessary.
• Maintain service quality and meet SLAs (service level agreements) to ensure timely resolution.
• Collaborate with internal teams to advocate for customers and enhance service delivery.
• Support continuous improvement initiatives across service processes and customer journeys.
• Provide tailored, empathetic solutions by understanding customers’ individual circumstances.
• Promote digital self-service tools and guide customers through mobile and online banking.

Customer Service Specialist – Point of Sale

Product Analyst

• Partnering with Product Managers, Designers, and Engineers
• Designing and evaluating statistically rigorous experiments
• Performing new analyses daily to guide product strategy
• Defining metrics for product performance and user experience
• Owning analytics domain and identifying opportunities
• Experimenting with LLM-enabled analytics and new tools

Senior Product Analyst – Current Account

Data Analyst

• Work closely with stakeholders across Product, Credit Strategy and Fraud to understand business problems and deliver analytical solutions
• Use SQL to explore data, build structured datasets and deliver repeatable analysis
• Build and maintain dashboards in tools such as Tableau or similar
• Deliver recurring MI and reporting packs for stakeholders
• Identify opportunities to automate manual reporting processes
• Support performance monitoring across operational or risk domains
• Translate business requirements into clear, well documented metrics
• Contribute to improving data quality and reporting standards

Data Analyst – BI, Operations

Analytics Engineer

• Evolve the technical direction for Analytics Engineering in partnership with the Head of AE
• Develop scalable modelling patterns aligned to our data mesh and domain-based ownership approach
• Raise engineering standards across testing, CI/CD, documentation, version control and code review
• Lead by example in applying data governance and risk standards across all data products
• Design and build robust, production-grade, cost-efficient dbt models for high-impact domains
• Own modelling strategy for key business areas, ensuring consistency, maintainability, and scalability
• Optimise data marts for performance, reliability and long-term growth
• Break down complex domain problems into scalable data products
• Evaluate trade-offs between cost, performance, maintainability and delivery speed
• Take end-to-end ownership of high-impact modelling initiatives
• Partner with product teams and domain owners to translate business needs into clean, well-documented data models
• Ensure cross-domain consistency and reusability of shared entities
• Advocate for domain ownership and clear data contracts
• Simplify overly complex modelling areas and reduce unnecessary warehouse costs
• Mentor Analytics Engineers and Analysts, helping them deepen their modelling and engineering expertise
• Provide high-quality, empathetic and actionable code reviews
• Share knowledge at scale through documentation, technical sessions or playbooks

Senior Analytics Engineer

Developer Relations

• Architecting the Platform Evolution: Designing the templates and workflows that will move hundreds of microservices onto GitHub Actions.
• Stakeholder Engagement: Meeting with product squads to identify friction points and writing technical RFCs to solve them.
• Data-Driven Optimization: Analyzing DORA/DX metrics to prove that your tools have increased delivery experience (speed, stability, flow).
• Mentoring: Levelling up our mid-level and associate engineers through pairing and high-standard code reviews.

Platform Engineer – Developer Experience

• Partner with Product, Credit Risk, Decisioning and Commercial teams to understand and optimise the end-to-end lending funnel
• Define, embed and evolve core metrics across acquisition, eligibility, approval, conversion and in-life servicing
• Identify and prioritise opportunities to improve funnel efficiency, customer experience and commercial performance
• Design and evaluate experiments across acquisition, pre-approval, eligibility and servicing journeys
• Analyse complex lending and Open Banking datasets to unlock new growth opportunities
• Support major strategic initiatives such as the Lending Hub and new lending propositions
• Model and forecast the impact of product, credit and growth initiatives
• Quantify trade-offs across approval rates, risk, conversion and customer outcomes
• Own analytical projects end-to-end, proactively identifying where insight can drive incremental originations

Senior Product Analyst – UPL

• Build strong relationships across Product, Engineering and Data
• Develop a deep understanding of Payments end-to-end, from transaction flows to failure points and operational edge cases
• Define and embed clear, trusted metrics, identifying and resolving gaps in tracking and reporting
• Structure ambiguous performance questions into clear analytical approaches and actionable insight
• Analyse complex transactional data to surface risks, opportunities and drivers of change
• Partner with Product Managers to shape roadmaps, design and evaluate experiments, and model the commercial impact of product changes
• Quantify trade-offs between customer experience, cost efficiency and operational risk
• Deliver high-quality dashboards, diagnostics and deep-dives that directly inform decision-making
• Own analytical projects end-to-end and proactively identify where analytics can create additional value
• Act as the go-to expert for Payments data within the tribe

Senior Product Analyst, Payments

• Explore the current enrichment pipeline to understand how it works and where it fails
• Form hypotheses about where accuracy is breaking down
• Write code (typically SQL and/or Python) to analyse performance, quantify what's working, and identify systematic gaps
• Build quick prototypes or enrichment experiments to test alternative approaches
• Run structured evaluations, interpret results carefully, and communicate trade-offs clearly
• Work closely with Product and Engineering to embed improvements into long-term system design

Senior Product Analyst, AI Tribe

Analyst

• manage live performance to support service levels and customer outcomes
• make real-time staffing and resourcing decisions across channels
• regular interaction with stakeholders across Operations and Workforce Management
• contributes insights back into forecasting, scheduling, and continuous improvement