Zopa Bank

Engineering Manager

• Managing the engineers in the Mobile Platform team
• Reporting into the Head of Engineering of Mobile
• Motivating the team and driving quality across all stages of the SDLC
• Working closely with Principal Engineer in Mobile to execute technical strategy
• Communicating with stakeholders and bringing product teams closer together

Mobile Engineering Manager

Security Engineer

• being an advocate of security for product owners and engineers
• performing security assessments directly
• orchestrating web, mobile, and backend security assessments
• threat modelling upcoming features
• overseeing secure engineering training programmes
• automating security controls and visualising results
• triaging incoming reports and findings from bug bounties

Senior Product Security Engineer

Product Designer

• Set the design direction for Spend
• Lead, coach and develop a small team of Product Designers
• Stay hands-on in design on complex initiatives
• Partner closely with Product Managers, Engineers and Researchers
• Champion high standards of design craft, accessibility and inclusive design
• Balance customer needs, commercial goals and technical constraints
• Collaborate across Savings, Borrowing, Platform and Design Systems
• Contribute to the growth of the wider Design team

Lead Product Designer

Financial Crime

• Lead major financial crime initiatives from concept to delivery, including transaction monitoring, screening, customer risk assessment and control optimisation.
• Act as a senior decision-maker for complex financial crime matters within delegated authority.
• Design and enhance financial crime controls across KYC, screening, monitoring, SARs and customer risk assessment.
• Partner closely with Product and Engineering teams to embed effective controls into new products and customer journeys.
• Use data, insight and emerging technologies to improve effectiveness, efficiency and customer experience.
• Represent the 1st Line position with credibility and influence, working closely with Risk, Compliance and senior stakeholders.
• Mentor and develop colleagues, helping build capability across the wider financial crime function.

Senior Financial Crime Strategy Manager

Financial Planning and Analysis

• Own delivery of key elements of the month-end close
• Own accounting for key P&L and balance sheet areas
• Use and maintain key processes and financial models
• Execute monthly, quarterly and annual controls over financial reporting
• Drive process improvement and AI/automation throughout BAU activities
• Coach and support junior team members

Senior Financial Accountant – 12 month FTC

Chief Marketing Officer

• Partner with senior stakeholders to solve complex marketing and growth challenges
• Translate strategic business questions into analytical work that drives action
• Lead, coach and develop a team of four Marketing Analysts
• Guide measurement approaches across acquisition, CRM and growth activity
• Build a strong measurement and attribution approach for an increasingly complex multi-channel acquisition approach
• Define and champion the long-term vision and strategy for Marketing Analytics, ensuring the function evolves to support Zopa's growth ambitions and changing marketing landscape
• Improve the maturity of Marketing Analytics frameworks, processes and capabilities
• Influence decisions relating to customer acquisition, growth and marketing effectiveness
• Build strong relationships across Marketing, Growth and Analytics teams as well as broader product stakeholders
• Ensure analytical outputs are commercially impactful and actionable
• Maintain high standards of analytical quality and rigour

Head of Marketing Analytics

Manager

• Lead, develop and performance manage a team of complaint handlers and managers
• Create a culture of accountability, sound judgement and high-quality decision-making
• Own the end-to-end complaints process including escalated and complex cases
• Define and maintain handling procedures, quality frameworks and controls across the function
• Support and guide the team on difficult cases
• Help set the approach for handling escalated regulatory and FOS complaints end to end including DSARs
• Make the call on cases that are high impact, sensitive, or genuinely ambiguous
• Keep close to FOS decisions and trends
• Use complaints data to identify where things are going wrong for customers
• Work closely with Product, Risk, Credit, Legal and Operations to support root cause fixes
• Own how we report on complaints outcomes, FOS results, and key risks to senior leadership
• Build trusted relationships across Zopa, including at senior level

Senior Complaints Manager

Customer Support

• Manage, organise, and co-ordinate the day-to-day work of a team of agents
• Deliver the highest standards of service to customers
• Support front-line agents and resolve escalated and varied queries
• Ensure adequate oversight of team performance
• Work closely with current account product team and act as a voice for customers and team
• Focus on continuous improvement mindset
• Rotate shift pattern covering hours between 8:00am and 8:00pm, Monday to Friday
• Work from Manchester office three days per week
• Work one weekend per month from home, with time off in lieu provided during the week
• Manage some bank holiday working with time off in lieu

Customer Service Team Leader

• Answer a high volume of calls and interact with customers over live chat and email
• Respond to day-to-day banking needs across various products and services
• Accurately investigate customer queries and escalate as needed
• Ensure service and customer demand is met to a high standard
• Participate in initiatives to improve customer service, processes, and procedures
• Liaise with other teams to advocate on behalf of customers
• Understand customer requirements and provide personalized solutions

Customer Service Specialist

Engineer

• Design, implement, and continuously improve workplace and identity platforms, ensuring services remain secure, scalable, supportable, and resilient.
• Act as a technical owner for key IT platforms and operational tooling, maintaining high standards of reliability, documentation, and service quality.
• Act as a senior escalation point for complex technical issues, leading troubleshooting, root cause analysis, and service restoration activities.
• Lead technical delivery across operational improvements, automation initiatives, and cross-functional projects.
• Coordinate with InfoSec, Platform Engineering, Networking, and Engineering teams to deliver reliable and scalable solutions.
• Drive operational resilience by reducing single points of failure through automation, documentation, and process standardisation.
• Influence technical standards, operational practices, and implementation approaches across IT Services.
• Deliver clear, concise documentation for both technical and non-technical audiences.

Senior IT Services Engineer

Affiliate Manager

• Drive talent acquisition for technology roles
• Be a sourcing whiz building sourcing strategies
• Build and maintain talent pipelines
• Provide market intelligence on compensation trends
• Design and execute hiring processes

Talent Partner – Technology

Analyst

• Join Zopa’s Treasury team and gain hands-on exposure across treasury activities
• Work closely with experienced Treasury leaders
• Own processes end to end
• Manage daily MI covering Treasury activities
• Support monthly ALCO packs and coordinate MI
• Assist Treasury Managers in liquidity and funding activity
• Manage Treasury cash balances
• Support ongoing hedge portfolio management activities
• Identify opportunities for process improvements