Zopa Bank

Engineer

• Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
• Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
• Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements.
• Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable.
• Continuously improve processes, identifying automation and standardisation opportunities.
• Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
• Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
• Deliver clear, concise documentation for both technical and non-technical users.

IT Services Engineer

Financial Crime

• Lead and manage a team of financial crime analysts and investigators
• Ensure the organization’s compliance with anti-money laundering (AML) regulations
• Implement effective financial crime prevention measures
• Oversee day-to-day operations and manage complex cases
• Provide strategic guidance to enhance risk mitigation efforts
• Foster a proactive approach to identifying and addressing potential financial crime threats

Financial Crime Team Leader – Hybrid

Product Manager

• Own the solution end-to-end — partner with fraud and fincrime experts to design effective detection, build robust systems with engineering, and define downstream operational processes.
• Drive innovation with delivery focus — problem solve with engineers to design solutions that mitigate fraud threats efficiently, reduce customer friction, and deliver fast learning through iterative releases.
• Shape the roadmap — translate strategy into a clear, prioritized roadmap that balances fraud loss, operational cost, and customer experience.
• Lead cross-functional alignment — build trusted relationships with Fraud Strategy, Operations, Payments, Fraud Experience, Risk, and more to deliver outcomes at scale.
• Support all Zopa products — ensure our monitoring and screening solutions protect customers across Current Account, Credit Card, Savings, and Loans.
• Act with an owner’s mindset — make trade-off decisions across risk, customer impact, and commercial outcomes to move the right metrics forward.

Product Manager – Activities and Transaction Monitoring

Customer Support

• Act as the primary operations liaison for contact centre system enhancements, upgrades, and wider operational change initiatives
• Support the design, testing, and implementation of operational and contact centre changes
• Co-ordinate operational readiness activities for changes being released where required
• Gather, document, and translate business requirements into actionable changes for technology teams
• Coordinate UAT (User Acceptance Testing), ensuring defects and issues are logged, tracked, and resolved
• Collaborate with product support teams across the business to identify and prioritise changes
• Partner with delivery management where appropriate, ensuring operational readiness for changes
• Provide day-to-day operational support for system queries and incidents raised by the contact centre
• Represent operations at change governance forums, providing updates on operational and contact centre change requirements

Product Operations Support Specialist

Account Manager

• Develop the partnership pipeline for loans, cards and car finance, originating new opportunities using LinkedIn, network, events, etc.
• Qualify leads including assessing commercial size of opportunities
• Run weekly sales meetings to track pipeline and priorities
• Book and lead partnership meetings presenting Zopa’s USPs and shaping opportunities
• Lead development of partnership pitches with design and marketing
• Lead contractual and commercial negotiations for secured partnerships
• Define scope of partnerships with partners and internal stakeholders
• Lead delivery of new partnership relationships: project plans, roles, monitoring
• Complete change governance required for delivering new partnerships
• Manage ongoing partner relationships focusing on growth with product teams

Senior Partnerships Manager

• Own and evolve the business customer journey — from discovery, to onboarding, to ongoing value.
• Collaborate daily with engineering, design, and product marketing to ship impactful features.
• Shape the merchant experience roadmap and drive delivery practices that balance speed with quality.
• Use data to guide decisions, measure success, and spot opportunities for improvement.
• Partner with marketing and design to craft compelling stories that help customers understand why Zopa is the better choice.
• Work hand-in-hand with stakeholders across compliance, legal, and brand to ensure we build the right experiences for our merchants.

Product Manager – Point of Sale, B2B

• Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits
• Collaborate closely with Lead Product Designer and design team to create differentiated customer experience
• Problem solve with engineers to build solutions and make trade-offs
• Ensure products are beautiful, valuable, viable, usable and feasible
• Coordinate with Current Account platform and operational teams
• Build relationships with Operations, Compliance, Brand, Legal and Finance
• Work closely with Current Account Product Lead on product strategy for customer acquisition

Senior Product Manager, Current Accounts

Business Development Rep

• Lead acquisition and expansion of high-value national partnerships generating over £50 million in GMV
• Set sales rhythm and strategy, oversee verticals, craft go-to-market plans, manage launches and relationships
• Identify, engage, and secure partnerships with major national merchants, manage sales process to contract negotiation
• Craft tailored value propositions and commercial models, collaborate with product and tech for bespoke solutions
• Represent Zopa at industry events, deliver talks, network, and apply insights to refine strategy
• Work independently in the field using data and market insights to shape vertical strategies and pilot customer journeys