Zopa Bank

Product Manager

• Own the Payments Processing strategy & vision, collaborating with the Payments Director to ensure alignment with the longer-term business strategy.
• Day to day delivery of the Payments Processing roadmap. Owning quarterly OKRs and outcomes that enable the payments strategy.
• Close collaboration with all product areas within Zopa to manage prioritisation of key payments outcomes across all areas of the business.
• Build close relationships with key stakeholders such as all Product areas, Compliance, Risk, Legal, Operations & Finance to collaborate on improving payments processing.
• Manage supplier relationships for Payments Processing, working closely with the Payments Director and Procurement to manage these key relationships.
• Own the Payments Processing KPIs and monitor progress and improve upon them where possible.

Product Manager – Payments

• Lead early-stage discovery and development of new propositions for Current Accounts. You’ll take rough opportunities, shape them into clear hypotheses, and design the fastest, smartest ways to test whether they have real customer value.
• Work hands-on with engineers and designers to turn ideas into tangible prototypes, low-code builds, or manual experiments. You’ll help the team make pragmatic trade-offs so we prioritise learning and momentum over perfection.
• Design and run customer tests that give meaningful signal—pulling from qualitative feedback, lightweight quantitative data, and creative approaches that help you understand what truly resonates.
• Collaborate closely with platform, operations, compliance, risk and legal teams to ensure experiments are feasible, safe and can be put in front of customers quickly.
• Build strong relationships across the organisation to remove blockers and co-shape the direction of new concepts.
• Partner with the Head of Current Accounts to identify new areas of opportunity, decide when to pivot or close ideas, and advance the promising ones into the broader roadmap.

Senior Product Manager – Innovation

Product Analyst

• Generate key insight from data warehouse
• Pair with product managers to design and implement A:B tests
• Model and forecast the impact of changes
• Collaborate with product managers, engineers, designers, and analysts
• Own analytical projects and identify new opportunities
• Monitor key metrics and present results to senior stakeholders

Senior Product Analyst

Operations

• Manage DSAR Requests: Review, log, and process new Data Subject Access Requests, ensuring all are handled in line with GDPR timelines and Zopa’s internal policies.
• Data Retrieval and Review: Identify, gather, and collate relevant data from internal systems, ensuring that only accurate and necessary information is disclosed.
• Data Redaction & Security: Apply redaction processes where required to protect the privacy of other individuals and sensitive information before disclosure.
• Ensure all data transfers and communications follow secure methods and meet GDPR requirements.
• Stakeholder Collaboration: Liaise regularly with the Privacy and Compliance teams on complex or high-profile cases, escalating where necessary.
• Partner with IT, Legal, and Operations teams to resolve data retrieval or access challenges.
• Customer and Third-Party Communication: Communicate with customers and authorised representatives regarding the progress of their DSARs, ensuring clarity and compliance.
• Process Improvement: Support ongoing reviews of DSAR handling procedures to ensure continuous improvement, operational efficiency, and full GDPR alignment.
• Contribute to internal documentation updates and staff awareness on data handling best practices.
• Incident and Issue Management: Troubleshoot customer or third-party issues (e.g., access to encrypted files) and report any data-related incidents promptly

Operations Support Administrator

Procurement

• Develop and implement a fit-for-purpose procurement strategy and operating model that reflects Zopa’s culture, regulatory environment, and growth ambitions.
• Lead, coach, and develop the procurement team to deliver effective business partnering and build procurement capability across the organisation.
• Drive value and cost efficiency across all spend categories, with emphasis on technology (65 %), operations (16 %), and commercial (15 %): targeting ~10 % saving vs budget through smarter buying and supplier management.
• Oversee relationships with key suppliers and Vertice, ensuring we leverage external partnerships effectively.
• Ensure procurement processes align with Zopa’s regulatory obligations and risk framework, while applying proportionality based on supplier risk and contract value.
• Strengthen category management, spend analysis, and reporting to enhance transparency and decision-making.
• Build strong relationships with Technology, Finance, Operations, and Risk functions to ensure procurement adds measurable value across Zopa.
• Introduce data-driven insights, tools, and processes to improve speed, efficiency, and commercial outcomes.

Head of Procurement

Financial Crime

• Lead and manage a team of financial crime analysts and investigators
• Ensure the organization’s compliance with anti-money laundering (AML) regulations
• Oversee day-to-day operations and manage complex cases
• Provide strategic guidance to enhance risk mitigation efforts
• Foster a proactive approach to identifying and addressing potential financial crime threats

Financial Crime Team Leader

Director

• Lead the strategic expansion of the Jobs 2030 reskilling initiative across the UK
• Take a hands-on approach to stakeholder and government engagement
• Develop and execute high-impact engagement campaigns targeting MPs, civil servants, and policy influencers
• Attract and onboard new member partners from various sectors to join the Jobs2030 mission
• Measure engagement outcomes and provide insights to refine strategy
• Design and launch joint initiatives with member partners to showcase Jobs 2030’s impact

Senior Government & Public Affairs Consultant, Freelance

Engineer

• Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work.
• Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis.
• Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements.
• Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable.
• Continuously improve processes, identifying automation and standardisation opportunities.
• Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices.
• Mentor and support colleagues across IT Services, building technical capability and knowledge sharing.
• Deliver clear, concise documentation for both technical and non-technical users.

IT Services Engineer

• Lead and manage a team of financial crime analysts and investigators
• Ensure the organization’s compliance with anti-money laundering (AML) regulations
• Implement effective financial crime prevention measures
• Oversee day-to-day operations and manage complex cases
• Provide strategic guidance to enhance risk mitigation efforts
• Foster a proactive approach to identifying and addressing potential financial crime threats

Financial Crime Team Leader – Hybrid

• Own the solution end-to-end — partner with fraud and fincrime experts to design effective detection, build robust systems with engineering, and define downstream operational processes.
• Drive innovation with delivery focus — problem solve with engineers to design solutions that mitigate fraud threats efficiently, reduce customer friction, and deliver fast learning through iterative releases.
• Shape the roadmap — translate strategy into a clear, prioritized roadmap that balances fraud loss, operational cost, and customer experience.
• Lead cross-functional alignment — build trusted relationships with Fraud Strategy, Operations, Payments, Fraud Experience, Risk, and more to deliver outcomes at scale.
• Support all Zopa products — ensure our monitoring and screening solutions protect customers across Current Account, Credit Card, Savings, and Loans.
• Act with an owner’s mindset — make trade-off decisions across risk, customer impact, and commercial outcomes to move the right metrics forward.

Product Manager – Activities and Transaction Monitoring

Customer Support

• Act as the primary operations liaison for contact centre system enhancements, upgrades, and wider operational change initiatives
• Support the design, testing, and implementation of operational and contact centre changes
• Co-ordinate operational readiness activities for changes being released where required
• Gather, document, and translate business requirements into actionable changes for technology teams
• Coordinate UAT (User Acceptance Testing), ensuring defects and issues are logged, tracked, and resolved
• Collaborate with product support teams across the business to identify and prioritise changes
• Partner with delivery management where appropriate, ensuring operational readiness for changes
• Provide day-to-day operational support for system queries and incidents raised by the contact centre
• Represent operations at change governance forums, providing updates on operational and contact centre change requirements

Product Operations Support Specialist

Account Manager

• Develop the partnership pipeline for loans, cards and car finance, originating new opportunities using LinkedIn, network, events, etc.
• Qualify leads including assessing commercial size of opportunities
• Run weekly sales meetings to track pipeline and priorities
• Book and lead partnership meetings presenting Zopa’s USPs and shaping opportunities
• Lead development of partnership pitches with design and marketing
• Lead contractual and commercial negotiations for secured partnerships
• Define scope of partnerships with partners and internal stakeholders
• Lead delivery of new partnership relationships: project plans, roles, monitoring
• Complete change governance required for delivering new partnerships
• Manage ongoing partner relationships focusing on growth with product teams

Senior Partnerships Manager

• Own and evolve the business customer journey — from discovery, to onboarding, to ongoing value.
• Collaborate daily with engineering, design, and product marketing to ship impactful features.
• Shape the merchant experience roadmap and drive delivery practices that balance speed with quality.
• Use data to guide decisions, measure success, and spot opportunities for improvement.
• Partner with marketing and design to craft compelling stories that help customers understand why Zopa is the better choice.
• Work hand-in-hand with stakeholders across compliance, legal, and brand to ensure we build the right experiences for our merchants.

Product Manager – Point of Sale, B2B

• Lead a user experience focused team owning onboarding, early engagement, rewards and account benefits
• Collaborate closely with Lead Product Designer and design team to create differentiated customer experience
• Problem solve with engineers to build solutions and make trade-offs
• Ensure products are beautiful, valuable, viable, usable and feasible
• Coordinate with Current Account platform and operational teams
• Build relationships with Operations, Compliance, Brand, Legal and Finance
• Work closely with Current Account Product Lead on product strategy for customer acquisition

Senior Product Manager, Current Accounts

Business Development Rep

• Lead acquisition and expansion of high-value national partnerships generating over £50 million in GMV
• Set sales rhythm and strategy, oversee verticals, craft go-to-market plans, manage launches and relationships
• Identify, engage, and secure partnerships with major national merchants, manage sales process to contract negotiation
• Craft tailored value propositions and commercial models, collaborate with product and tech for bespoke solutions
• Represent Zopa at industry events, deliver talks, network, and apply insights to refine strategy
• Work independently in the field using data and market insights to shape vertical strategies and pilot customer journeys