Zopa Bank

Artificial Intelligence

• Own a customer problem end to end: identify the opportunity, decide what should exist, build it, ship it, and learn from the results
• Prototype ideas directly rather than only writing requirements for others
• Create complete customer experiences on Zopa's agentic platform using prompts, tools, and configuration
• Design evaluations that define quality and inform iteration and release decisions
• Work directly in the codebase, raise pull requests for engineering review, and partner with engineers on deeper technical work
• Shape agent performance in production by balancing context, conversation cost, latency, model choice, and routing
• Review real customer conversations and turn insights into improvements
• Lead analysis and research by interrogating data, running analyses, reviewing transcripts, and building decision-making insights
• Make judgements on risk, compliance, and potential customer harm with Risk and Compliance partners
• Build and ship AI Banking experiences for Zopa Bank, a peer-to-peer lending and banking company

AI Product Builder

iOS Engineer

• Join the Mobile Platform team and report to the Engineering Manager
• Build the foundations of Zopa’s mobile experience
• Collaborate with React Native engineers and the wider mobile community to share best practices and make decisions about native development
• Identify bottlenecks, resolve bugs, and improve app performance and reliability
• Build and evolve customer-facing features using iOS native capabilities
• Partner with Product, Design, and Backend teams from early ideas through high-quality releases
• Contribute to the app’s architecture, shared capabilities, libraries, build infrastructure, and analytics infrastructure
• Help significantly overhaul the app experience using native development

iOS Engineer – Swift

• Partner closely with the Engineering Manager, Principal Mobile Engineer and Head of Mobile Engineering to deliver Zopa’s mobile strategy
• Help shape the technical direction and standards for iOS across Zopa
• Design and evolve shared modules, APIs, architecture and developer tooling for multiple engineering teams
• Identify technical risks early using data, profiling and observability to improve performance, reliability and developer experience
• Deliver production-quality Swift and SwiftUI code across platform and customer-facing product work
• Raise the capability of other engineers through pairing, code reviews, technical discussions and knowledge sharing
• Collaborate with Product, Design, Backend and Android colleagues
• Contribute to the Mobile Platform team supporting the app’s architecture, shared capabilities, libraries, build infrastructure and analytics infrastructure
• Help overhaul the Zopa banking app experience

Senior iOS Engineer, Swift

Head of Department

• Own the end-to-end complaints operation across a complex, multi-product digital bank
• Set standards for customer outcomes, quality, consistency and regulatory control
• Lead the team through a significant change journey, building engagement and capability
• Shape the safe use of AI and automation across information gathering, triage, quality assurance and insight
• Use data, forecasting and capacity planning to improve performance and scale efficiently
• Support sound judgement on sensitive, complex and high-impact cases
• Represent the function in senior forums and with external regulatory stakeholders
• Develop a high-performing leadership team with clear expectations and accountability
• Balance innovation with rigour for fair, defensible customer outcomes
• Set the direction for the complaints function, lead its people and controls, and build trusted relationships across Zopa
• Collaborate with Product, Operations, Risk, Legal and Compliance to turn complaint lessons into improvements

Head of Complaints

Android Engineer

• Collaborate closely with other native mobile engineers to design, build, and evolve the Android platform.
• Play a key role in migrating the app from React Native to native Android, building in Kotlin with strong architectural foundations and industry best practices.
• Work cross-functionally with product managers, designers, and backend engineers to design and deliver features that fully leverage native Android capabilities.

Engineering Manager

• Managing the engineers in the Mobile Platform team
• Reporting into the Head of Engineering of Mobile
• Motivating the team and driving quality across all stages of the SDLC
• Working closely with Principal Engineer in Mobile to execute technical strategy
• Communicating with stakeholders and bringing product teams closer together

Mobile Engineering Manager

Security Engineer

• being an advocate of security for product owners and engineers
• performing security assessments directly
• orchestrating web, mobile, and backend security assessments
• threat modelling upcoming features
• overseeing secure engineering training programmes
• automating security controls and visualising results
• triaging incoming reports and findings from bug bounties