Technical Implementation Manager II
ZoomInfo
Technical Implementation Manager II
ZoomInfo
full-time
Posted on:
Location Type: Hybrid
Location: Waltham • Massachusetts, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $74,200 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives
- Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors
- Develop and document standard best practices for implementation and client engagement
- Engage with clients during webinars and Q&A sessions, providing expert insights and tailored solutions
- Mentor junior team members providing guidance and sharing expertise to foster their professional growth
- Network with senior internal and external personnel to resolve issues and provide advanced support
- Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction
- Document complex integration processes and client requirements accurately, ensuring clarity and consistency
Requirements
- 3 to 5 years of technical troubleshooting or customer onboarding in the SaaS industry
- It is an Individual contributor role
- Advanced understanding of ZoomInfo RevOS Platforms and product solutions
- Good Working knowledge with CRM products
- Relevant certifications in CRM and Marketing Automation platforms are highly desirable
- Proven ability to troubleshoot and resolve complex technical issues independently
- Excellent verbal and written communication skills
- Demonstrated success working with a wide range of customers, particularly those with complex go-to-market strategies
- Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills
- Customizes advanced integration solutions and addresses a wide range of client-specific needs
- Exercises significant judgment in decision-making processes
- Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes
Benefits
- Incredibly strong onboarding program - be set up for success in your first 90 days
- Ongoing training to help you grow
- Market leading product offering (check our our long list of G2 awards)
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
- Holistic mind, body and lifestyle programs designed for overall well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootingcustomer onboardingZoomInfo RevOS PlatformsCRM productsintegration solutionsproblem-solving skillsbest practices documentationclient engagementcomplex project managementtechnical implementation
Soft skills
communication skillsmentoringfeedback culturenetworkingindependent workjudgment in decision-makingclient satisfactionteam performance improvementexpert insightsprofessional growth
Certifications
CRM certificationMarketing Automation certification