Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff
Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases
Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate
Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role
Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption
Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment
Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services
Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams
Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company
Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies
Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same
Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams)
Achieve and maintain acceptable performance metrics
Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA
Participate in any and all reasonable work activities as assigned and deemed appropriate by management

Requirements

High School Diploma / GED required
Bachelor's Degree from a four-year college or university or equivalent combination of education and experience in sales
Healthcare/Medical Device (Clinical or Billing) experience preferred
Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction
Ability to proactively plan and work autonomously in close collaboration and communication with others
A high sense of urgency and flexibility to one’s schedule
Superior organizational skills with the ability to multi-task
Problem solving mentality, while being accountable for each task from beginning to end
Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) & Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred
Effective team player who is also capable of working independently with strong self-motivation
Must have a valid driver's license

Benefits

Comprehensive benefits plans available at www.zollbenefits.com

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical device experiencebilling experienceclaims billingrevenue attainmentdocumentation processingcompliance knowledgeprovider interactionpatient interactionproblem solvingoperational efficiencies

Soft Skills

organizational skillsmulti-taskingproactive planningcollaborationcommunicationflexibilityself-motivationteam playersense of urgencyaccountability

Certifications

High School DiplomaGEDBachelor's Degree