Key Account Manager, Strategic Accounts
Power Storage Solutions
Job Level
Mid-LevelSenior
About the role
- High-Touch Client Management – Deliver a highly personalized and attentive approach: build and maintain strong, long-lasting relationships, understand each member’s unique needs and preferences, and tailor solutions accordingly.
- Advocate for the client – Represent members across medical, product, and operations teams. Identify patterns, opportunities, and challenges, and work collaboratively to co-create solutions that enhance the client experience.
- Drive engagement and growth – Ensure client intimacy, promote adherence to recommendations, and create upsell and cross-sell opportunities. Achieve KPIs including renewal rate, adherence to recommendations, and client satisfaction.
- Deliver exceptional experiences – Design and manage personalized journeys for each member, ensuring interactions are seamless, proactive, and valuable.
- Leverage tools and data – Use HubSpot, Aircall, and other digital tools to track interactions, analyze engagement, and inform strategies.
- Collect and act on feedback – Gather insights from clients regularly and translate them into actionable improvements across teams.
Requirements
- Proven experience delivering exceptional client experiences in customer success, relationship management, or similar roles, preferably in luxury, art, hospitality, fashion, or health sectors.
- Strong communication and interpersonal skills, with a high level of empathy and ability to build trust and rapport with clients.
- Demonstrated ability to manage relationships with a growth mindset, driving engagement, adherence, and upsell or cross-sell opportunities.
- Excellent organizational skills and attention to detail, able to manage multiple priorities while maintaining a personalized client experience.
- Creative and proactive problem-solver, capable of anticipating client needs and resolving concerns effectively.
- Proficiency in CRM tools (e.g., HubSpot) and digital communication tools (e.g., Aircall) is a plus.
- Fluent in English and French (mandatory).
- Passion for health, wellness, and preventive care, and a strong commitment to delivering memorable client experiences.
