Ziphire HR

Customer Success Manager

• - Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel
• - Thought partner with TAMs and build playbooks for effective customer strategy
• - Develop senior-level relationships with customers
• - Serve as a point of escalation for team’s accounts
• - Ensure the team is trained and confident in our client product capabilities
• - Own ongoing TAM account assignments
• - Participate in recruiting process, from sourcing to hire
• - Drive customer adoption of key features and best practices
• - Meet with team members weekly to stay close on updates for key accounts
• - Performance manage to ensure your team’s success
• - Partner cross-functionally to advocate for your team’s customer and partner needs
• - Collaborate with Product to incorporate voice of the customer into client's roadmap
• - Partner with other team leaders to ensure the customer is supported in times of escalation
• - Partner with Support to mitigate escalations
• - Collaborate with other team leaders to strategize on customer support for major lifecycle events
• - Build TAM team processes and culture
• - Measure team impact and prioritize CX lifecycle events
• - Constantly iterate and improve TAM workflows and optimize process inefficiencies
• - Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture

Manager, Customer Success Management

Graphics Designer

• Create and refine high-fidelity layouts and UI components.
• Build interactive prototypes, starting from low-fidelity wireframes when needed.
• Deliver visually appealing, accessible interfaces aligned with user needs and brand guidelines.
• Translate designs into implementation-ready specifications and assets.
• Account for responsive behaviour, typography, colour contrast, spacing, and accessibility across platforms.
• Work within and contribute to design systems, component libraries, and style guides.
• Apply information hierarchy, layout, and interaction design to create clear, readable interfaces.
• Identify and articulate visual design issues, extract insights from feedback, and propose design solutions in collaboration with cross-functional partners.
• Support UX research activities by preparing visual assets, participating in studies and applying research findings to visual and interaction details.
• Engage with the open-source community to gather feedback and foster collaboration.
• Support ad hoc projects as required.

User Interface, Visual Designer

Account Manager

• Develop and manage strategic partnerships
• Identify and assess potential partners
• Conduct due diligence and negotiate partnership agreements
• Collaborate with internal teams to develop tailored partner solutions
• Ensure successful onboarding and ongoing support of partners
• Evaluate partnership performance metrics
• Identify opportunities for growth and optimization

Partner Manager

Communications

• Support communications team with research and reporting
• Assist in drafting copy for campaigns
• Manage company swag inventory and systems
• Update internal announcements and press pages
• Monitor and manage press inbox
• Contribute ideas for social and design assets
• Provide administrative support for events
• Organize marketing team meetings and activities
• Track media coverage and maintain media lists
• Escalate media coverage issues appropriately

Communications Coordinator

DevOps Engineer

• Support the design, deployment, and maintenance of CI/CD pipelines across development and production environments.
• Monitor and maintain cloud infrastructure (AWS, Kubernetes, etc.) to ensure uptime, scalability, and performance.
• Implement infrastructure-as-code (IaC) using tools like Terraform, Terragrunt, and Helm.
• Assist in automating build, deployment, and monitoring processes.
• Collaborate with development, InfoSec, and platform teams to improve reliability and deployment efficiency.
• Troubleshoot and resolve environment, build, and deployment issues.
• Support security, compliance, and documentation requirements across environments.

Junior DevOps Engineer

Full-stack Engineer

• Develop Cutting-Edge Applications: Create dynamic web applications using the latest technologies in both front-end and back-end development.
• Collaborate with Teams: Partner with UX/UI designers and other developers to implement user-friendly interfaces and high-performing applications.
• Maintain and Optimize: Regularly update and optimize existing applications for enhanced performance and scalability.
• Debug and Test: Identify, troubleshoot, and fix bugs and issues within the applications.
• Documentation: Provide clear documentation for code and application processes to facilitate knowledge sharing and onboarding of new team members.

Full Stack Developer

Copywriter

• Writing and refining UX copy across the core product (including onboarding, empty states, tooltips, settings, modals, and error states) using clear, minimal language that guides users without over-explaining
• Establishing and maintaining consistent voice and terminology across the platform
• Making deliberate language choices that guide users without overwhelming them
• Improving existing copy to make flows clearer, calmer, and more intuitive (vs net-new marketing language
• Establishing and maintaining consistent voice and terminology across the platform
• Making deliberate language choices that guide users without overwhelming them

Freelance UX Copywriter

Machine Learning Engineer

• Build and refine machine learning models tailored to specific business needs and goals.
• Analyze large, complex datasets to extract meaningful trends and patterns.
• Implement efficient data preprocessing techniques to prepare data for training and evaluation.
• Optimize existing machine learning algorithms for performance improvements.
• Utilize version control for code management and ensure best practices in software development.
• Work closely with cross-functional teams to integrate machine learning solutions into business applications.
• Stay abreast of the latest research and trends in machine learning and AI to continually enhance our capabilities.

AI Engineer

• Research, design, and implement machine learning algorithms and models to solve complex problems and improve product functionality.
• Collect, preprocess, and analyze large datasets to ensure data quality and relevance for training AI models.
• Monitor and evaluate the performance of AI models, making necessary adjustments to improve accuracy and efficiency.
• Work closely with cross-functional teams to integrate AI solutions into existing products and ensure alignment with business objectives.
• Maintain clear documentation of AI models, processes, and methodologies for future reference and knowledge sharing.
• Stay current with the latest advancements in AI technologies and methodologies, applying new techniques to enhance our systems.

Artificial Intelligence Engineer

Social Media Manager

• Lead the client's brand presence for multiple brands across social channels.
• Own the social strategy, content, community, and performance analytics to drive brand awareness, customer engagement, and measurable business outcomes.
• Partner closely with Brand, CX, Creative, PR/Comms, and Growth Marketing to deliver best-in-class social experiences that build trust and advocacy.

• Design and develop AI-powered applications across the full stack, from database architecture to user interface.
• Collaborate with data scientists to implement machine learning models and algorithms within applications.
• Work with various programming languages and frameworks to build scalable web services and APIs.
• Ensure system performance and responsiveness, working to optimize both AI processing and user experience.
• Participate in code reviews, testing, and debugging to ensure high-quality deliverables.
• Stay abreast of the latest advancements in AI and machine learning technologies and apply them to your work.

Full Stack Developer, AI-Native

Auditor

• **Key Responsibilities:**
• - Perform comprehensive audits of AI-generated code to identify potential security vulnerabilities and coding errors.
• - Review and analyze algorithms to assess their efficiency, integrity, and adherence to company standards.
• - Collaborate with development teams to implement best practices for code quality and security in AI model development.
• - Generate detailed audit reports that outline findings, recommendations, and action plans to rectify identified issues.
• - Stay updated with the latest trends in AI and machine learning technologies, focusing on their implications for code auditing.
• - Conduct training sessions and workshops for developers to enhance their understanding of secure coding practices in AI.
• - Participate in risk assessments and help mitigate potential risks associated with AI-generated code.

AI Code Auditor – Guard Specialist

SDET

•Develop and implement automated testing frameworks
•Collaborate with developers and product managers
•Create and execute automated test scripts
•Diagnose defects and ensure prompt resolution
•Drive continuous improvement initiatives
•Optimize QA processes for better efficiency
•Ensure software meets quality benchmarks
•Contribute to delivering exceptional user experiences
•Influence the quality of innovative applications
•Work in a dynamic team environment

Senior Software QA Automation Engineer

Frontend Engineer

•Develop engaging and user-friendly web applications
•Implement visually appealing user interfaces
•Code, test, and debug web applications
•Ensure optimal performance across devices and browsers
•Participate in code reviews
•Contribute to development process improvements
•Collaborate closely with team members
•Foster a culture of excellence and innovation
•Work on diverse projects
•Adapt to fast-paced, creative environment

Junior Front-End Developer

• Develop and optimize web applications
• Ensure seamless user experiences
• Design and implement features for front-end systems
• Design and implement features for back-end systems
• Translate complex requirements into code
• Collaborate with cross-functional teams
• Mentor junior engineers
• Participate in code reviews
• Engage in architectural discussions
• Drive product excellence