Ziphire HR

Engineer

• Lead Microsoft 365 implementations, migrations, and modernization efforts.
• Assess customer environments and design secure, Zero Trust–aligned M365 architectures.
• Deploy and support services including Exchange Online, SharePoint Online, Teams, Intune, Defender, Entra ID, and Purview.
• Manage identity and access controls (CA Policy, MFA, RBAC, hybrid identity).
• Monitor and administer M365 using security, compliance, and admin centers.
• Conduct and implement Microsoft 365 governance frameworks.
• Partner with security/infrastructure teams to integrate M365 with cloud and on-prem systems.
• Track roadmap changes and communicate impacts and recommendations.
• Provide documentation, training, and technical support.
• Maintain work items and delivery status in Azure DevOps.
• Ensure environments remain secure, compliant, and aligned with best practices.
• Document cloud architectures, processes, and procedures.
• Respond to incidents and support requests.
• Identify opportunities to adopt new services and improve productivity.
• Participate in training and knowledge-sharing activities.
• Maintain =85% billable utilization.

Microsoft 365 Engineer

Software Engineer

• Our client's Next Lead Developer will be a hands-on technical leader for their flagship product leading modernization across the company, owning complex work end-to-end—from estimation and solution design through implementation, testing, and production support—while raising quality via standards, peer review, and technical oversight.
• Participate in SDLC estimation and development processes for complex assignments
• Responsible for the estimating and planning of projects and solutions
• Create impact assessment documentation for proposed changes
• Determine and define technical solutions for assigned work
• Review other developers’ design solutions
• Apply common design patterns appropriately
• Create designs that reduce or eliminate maintenance and ongoing manual testing/validation
• Reduce complexity in the codebase through thoughtful architecture and refactoring
• Create design proposals and provide prototyping support for new problem spaces, highly complex solutions, and new/emerging technologies
• Develop solutions for issues and enhancements
• Develop technical documentation for targeted audiences, including internal and external customers
• Help set coding standards and follow the client standards for coding and documentation
• Provide peer review of designs, code, and delivery artifacts
• Provide technical leadership and oversight to team members, including third-party partners
• Provide in-depth technical troubleshooting, defect investigation, and remediation
• Write code and unit tests according to client standards, following an approved technical solution, for enhancements and bug fixes
• Develop unit tests for code changes and assigned use cases
• Comment code clearly and consistently
• Prepare and present technical solutions (e.g., via PowerPoint) to relevant audiences
• Prepare and present to stakeholders, including customers
• Provide leadership, coaching, mentorship, and technical guidance to team members
• Provide performance feedback on team members
• Stay up to date on industry and job-related trends and best practices (publications, articles, blogs, etc.)

Lead Developer

DevOps Engineer

• Grow as the Subject Matter Expert (SME) for security best practices within the DevOps team
• Promote a culture of security, automation, and continuous improvement by mentoring team members
• Integrate and manage security controls and best practices across every stage of the software development lifecycle
• Manage DAST, IAST, and SAST tools to identify and remediate application and code vulnerabilities
• Automate security testing and compliance checks within DevOps workflows, including Docker image security scanning
• Develop and enforce policy as code for Kubernetes environments to ensure consistent security and compliance Implement and manage infrastructure as code (IaC) solutions for cloud and on-premises environments
• Collaborate with development, operations, and security teams to address vulnerabilities and improve overall security posture
• Continuously evaluate and improve DevSecOps tools, processes, and standards

Senior DevSecOps Engineer

Product Manager

• Drive the vision and execution of innovative solutions that enhance agent productivity and customer satisfaction
• Define product requirements, collaborating with cross-functional teams and prioritizing development of features
• Conduct market research, gather customer feedback, and analyze data to inform strategies
• Translate complex ideas into actionable plans that deliver exceptional agent experiences
• Shape the future direction of our Contact Center offerings to improve business outcomes

Senior Product Manager

Machine Learning Engineer

• Build, deploy, and optimize ML services
• Write production-grade software for data ingestion
• Implement CI/CD pipelines for model deployment
• Construct and maintain data pipelines for training
• Develop reusable software modules for the team
• Translate business requirements into technical specs
• Monitor performance of production models
• Debug incidents and execute retraining workflows
• Collaborate with Engineering and Product Managers
• Estimate effort and flag technical risks

Senior Machine Learning Engineer

Full-stack Engineer

• Architect and implement software features for our client's platform, spanning demonstration tools and core end-user product experiences.
• Lead the engineering execution for critical demos and public events, ensuring software stability and high visual quality under tight deadline.
• Partner with UX, Beam Studios (film production), and hardware teams to translate requirements into production-ready solutions and validate new display technologies.
• Prototype and iterate on new interactive software features that showcase the unique capabilities of the our client's platform.
• Design and maintain the team's internal prototyping infrastructure and conduct technical "spikes" to evaluate 3D telepresence technology for new verticals like retail and healthcare.

Customer Success Manager

• - Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of strategic accounts in our broker partner channel
• - Thought partner with TAMs and build playbooks for effective customer strategy
• - Develop senior-level relationships with customers
• - Serve as a point of escalation for team’s accounts
• - Ensure the team is trained and confident in our client product capabilities
• - Own ongoing TAM account assignments
• - Participate in recruiting process, from sourcing to hire
• - Drive customer adoption of key features and best practices
• - Meet with team members weekly to stay close on updates for key accounts
• - Performance manage to ensure your team’s success
• - Partner cross-functionally to advocate for your team’s customer and partner needs
• - Collaborate with Product to incorporate voice of the customer into client's roadmap
• - Partner with other team leaders to ensure the customer is supported in times of escalation
• - Partner with Support to mitigate escalations
• - Collaborate with other team leaders to strategize on customer support for major lifecycle events
• - Build TAM team processes and culture
• - Measure team impact and prioritize CX lifecycle events
• - Constantly iterate and improve TAM workflows and optimize process inefficiencies
• - Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture

Manager, Customer Success Management

Graphics Designer

• Create and refine high-fidelity layouts and UI components.
• Build interactive prototypes, starting from low-fidelity wireframes when needed.
• Deliver visually appealing, accessible interfaces aligned with user needs and brand guidelines.
• Translate designs into implementation-ready specifications and assets.
• Account for responsive behaviour, typography, colour contrast, spacing, and accessibility across platforms.
• Work within and contribute to design systems, component libraries, and style guides.
• Apply information hierarchy, layout, and interaction design to create clear, readable interfaces.
• Identify and articulate visual design issues, extract insights from feedback, and propose design solutions in collaboration with cross-functional partners.
• Support UX research activities by preparing visual assets, participating in studies and applying research findings to visual and interaction details.
• Engage with the open-source community to gather feedback and foster collaboration.
• Support ad hoc projects as required.

User Interface, Visual Designer

Account Manager

• Develop and manage strategic partnerships
• Identify and assess potential partners
• Conduct due diligence and negotiate partnership agreements
• Collaborate with internal teams to develop tailored partner solutions
• Ensure successful onboarding and ongoing support of partners
• Evaluate partnership performance metrics
• Identify opportunities for growth and optimization

Partner Manager

Communications

• Support communications team with research and reporting
• Assist in drafting copy for campaigns
• Manage company swag inventory and systems
• Update internal announcements and press pages
• Monitor and manage press inbox
• Contribute ideas for social and design assets
• Provide administrative support for events
• Organize marketing team meetings and activities
• Track media coverage and maintain media lists
• Escalate media coverage issues appropriately

Communications Coordinator

• Support the design, deployment, and maintenance of CI/CD pipelines across development and production environments.
• Monitor and maintain cloud infrastructure (AWS, Kubernetes, etc.) to ensure uptime, scalability, and performance.
• Implement infrastructure-as-code (IaC) using tools like Terraform, Terragrunt, and Helm.
• Assist in automating build, deployment, and monitoring processes.
• Collaborate with development, InfoSec, and platform teams to improve reliability and deployment efficiency.
• Troubleshoot and resolve environment, build, and deployment issues.
• Support security, compliance, and documentation requirements across environments.

Junior DevOps Engineer

• Develop Cutting-Edge Applications: Create dynamic web applications using the latest technologies in both front-end and back-end development.
• Collaborate with Teams: Partner with UX/UI designers and other developers to implement user-friendly interfaces and high-performing applications.
• Maintain and Optimize: Regularly update and optimize existing applications for enhanced performance and scalability.
• Debug and Test: Identify, troubleshoot, and fix bugs and issues within the applications.
• Documentation: Provide clear documentation for code and application processes to facilitate knowledge sharing and onboarding of new team members.

Full Stack Developer

Copywriter

• Writing and refining UX copy across the core product (including onboarding, empty states, tooltips, settings, modals, and error states) using clear, minimal language that guides users without over-explaining
• Establishing and maintaining consistent voice and terminology across the platform
• Making deliberate language choices that guide users without overwhelming them
• Improving existing copy to make flows clearer, calmer, and more intuitive (vs net-new marketing language
• Establishing and maintaining consistent voice and terminology across the platform
• Making deliberate language choices that guide users without overwhelming them

Freelance UX Copywriter

• Build and refine machine learning models tailored to specific business needs and goals.
• Analyze large, complex datasets to extract meaningful trends and patterns.
• Implement efficient data preprocessing techniques to prepare data for training and evaluation.
• Optimize existing machine learning algorithms for performance improvements.
• Utilize version control for code management and ensure best practices in software development.
• Work closely with cross-functional teams to integrate machine learning solutions into business applications.
• Stay abreast of the latest research and trends in machine learning and AI to continually enhance our capabilities.

AI Engineer

• Research, design, and implement machine learning algorithms and models to solve complex problems and improve product functionality.
• Collect, preprocess, and analyze large datasets to ensure data quality and relevance for training AI models.
• Monitor and evaluate the performance of AI models, making necessary adjustments to improve accuracy and efficiency.
• Work closely with cross-functional teams to integrate AI solutions into existing products and ensure alignment with business objectives.
• Maintain clear documentation of AI models, processes, and methodologies for future reference and knowledge sharing.
• Stay current with the latest advancements in AI technologies and methodologies, applying new techniques to enhance our systems.