Zip

Commercial Account Manager

Zip

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $170,000 - $190,000 per year

About the role

  • You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
  • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.

Requirements

  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts
  • Customer management skills; including sales, Account management, and customer service
  • Self-driven – you don’t need someone to motivate you to put in your best every day
  • You’d describe yourself as organized, efficient with your time, and an excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed
Benefits
  • 📈 Start-up equity
  • 🦷 Full health, vision & dental coverage
  • 🚠 Team building events
  • 🌴 Flexible PTO
  • 💻 Apple equipment plus home office budget
  • 💸 401k plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS experiencecustomer retentionaccount managementsalesnegotiation strategies
Soft Skills
self-drivenorganizedefficientexcellent communicator