Zip

Solutions Manager

Zip

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Tech Stack

ERP

About the role

  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
  • Proactive project management across many customers, to manage requirements and tasks across onboardings
  • Delegate and oversee project-related activities to supporting solutions and technical consultants.
  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
  • Continuously improve the post-sales processes to help our customers accelerate the time to value

Requirements

  • 6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
  • Fantastic communication skills
  • Extreme attention to detail and pride yourself in being incredibly proactive
  • Experience working with product and engineering teams
  • You’re able to push back and still make people happy
  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.
Benefits
  • 📈 Start-up equity
  • 🦷 Health, vision & dental coverage
  • 🚠 Team building events & happy hours
  • 🌴 Flexible PTO
  • 💻 Apple equipment plus home office budget
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software configurationP2P implementationsERP implementationsproject management
Soft Skills
communication skillsattention to detailproactivecustomer relationship managementproblem-solvingcollaborationdelegation