Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Delegate and oversee project-related activities to supporting solutions and technical consultants.
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value

Requirements

6+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.

Benefits

📈 Start-up equity
🦷 Health, vision & dental coverage
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
💸 401k plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software configurationproject managemententerprise implementationP2P systemsERP systemscustomer onboardingprocess buildingrequirements managementtraining facilitationQ&A sessions

Soft Skills

communication skillsattention to detailproactivecustomer relationship managementcollaborationproblem-solvingdelegationstakeholder managementadaptabilitycustomer satisfaction