Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets
Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership
Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth
Identify process inefficiencies, workflow bottlenecks, and productivity barriers. Design solutions and lead cross-functional implementation of operational enhancements that improve sales effectiveness
Build performance insights conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators
Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions
Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives and seamless execution
Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption

Requirements

Bachelor's degree in Business, Finance, Economics, Engineering, or related quantitative field; MBA or advanced degree preferred
8+ years of experience in Management Consulting, CSM Operations, Revenue Operations, or GTM Strategy within Enterprise Software or Technology. Consulting background strongly preferred (strategy consulting experience at top-tier firms is a plus)
Advanced proficiency in Excel modeling and SQL for deep-dive analysis; strong experience with Salesforce, Tableau, and sales analytics platforms
Proven ability to deliver clear, compelling presentations to senior leaders, facilitate productive business discussions, and influence strategic decisions through data-driven insights.

Benefits

equity awards based on factors such as experience, performance and location.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Excel modelingSQLdata analysisperformance trackingforecastingscenario modelingpipeline managementprocess improvementanalytical insightsstrategic recommendations

Soft skills

trusted advisorcommunicationinfluencepresentation skillscollaborationproblem-solvingleadershipfacilitationstrategic thinkinganalytical thinking

Certifications

Bachelor's degreeMBAadvanced degree