Open Source Support Engineer
Zilliz
full-time
Posted on:
Location Type: Hybrid
Location: Redwood City • California • United States
Visit company websiteExplore more
About the role
- Become and expert in open-source Milvus, and how modern AI applications use vector databases
- Provide technical support to Milvus users via Discord, Email, and 1:1 meetings
- Answer questions and offer guidance on vector search concepts, indexing strategies, performance tuning, and search pipeline design
- Troubleshoot self-hosted Milvus deployments, including Docker- and Kubernetes-based environments
- Engage with users to understand their technical challenges, deployment context, and usage patterns
- Work with Milvus engineers to help resolve user-reported issues and explore solution options
- Build long-term relationships with open-source users by helping them launch to production and operate reliable production systems
- Gather feedback from real-world deployments and share insights with product and engineering teams
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)
- Solid understanding of computer science fundamentals and software engineering principles
- Some exposure to backend systems, databases, or infrastructure (through coursework, projects, or internships)
- Ability to read and understand code, debug issues, and learn new technologies quickly
- Clear and thoughtful communication skills in developer-facing conversations
- A user-focused mindset with a strong sense of technical ownership
- Aspire to understand business context and able to prioritize effectively
- Any experience with distributed systems, containers (Docker), or orchestration (Kubernetes)
- Coursework or projects involving databases, search systems, or data pipelines
- Exposure to vector search, embeddings, or machine learning concepts
- Experience in developer communities, open-source projects, or technical forums
- Internship experience in support engineering, DevOps, backend engineering, or related roles
- Familiarity with cloud platforms (AWS, GCP, Azure)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vector databasesindexing strategiesperformance tuningsearch pipeline designbackend systemsdatabasesdebuggingdistributed systemscontainersmachine learning
Soft skills
clear communicationuser-focused mindsettechnical ownershipprioritizationrelationship buildingproblem-solvingfeedback gatheringtechnical supportengagementcollaboration
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineeringrelated field degree