Zilliz

Support Engineer

• Become and expert in open-source Milvus, and how modern AI applications use vector databases
• Provide technical support to Milvus users via Discord, Email, and 1:1 meetings
• Answer questions and offer guidance on vector search concepts, indexing strategies, performance tuning, and search pipeline design
• Troubleshoot self-hosted Milvus deployments, including Docker- and Kubernetes-based environments
• Engage with users to understand their technical challenges, deployment context, and usage patterns
• Work with Milvus engineers to help resolve user-reported issues and explore solution options
• Build long-term relationships with open-source users by helping them launch to production and operate reliable production systems
• Gather feedback from real-world deployments and share insights with product and engineering teams

Open Source Support Engineer

Solutions Engineer

• Lead customer-facing technical engagements throughout the pre-sales and post-sales lifecycle, including discovery, solution architecture, technical demonstrations, POCs, and production deployments.
• Partner closely with Sales teams to articulate technical value propositions, address customer requirements, and remove technical barriers to adoption.
• Design and recommend scalable, secure, and high-performance architectures tailored to enterprise customer environments.
• Develop and standardize repeatable processes, best practices, and reference architectures to improve delivery efficiency and consistency across customer engagements.
• Create and maintain technical enablement materials, such as tutorials, solution guides, white papers, and tooling, to support both customers and internal teams.
• Act as a technical liaison between customers and product/engineering, providing structured feedback and influencing product roadmap decisions.
• Build long-term, trusted relationships with key customers and user communities, identifying expansion opportunities and driving deeper adoption.
• Support customers end-to-end, from initial evaluation and trial through production rollout and ongoing optimization.

Open Source Support Engineer

Solutions Architect