Solutions Architect
Zilliz
full-time
Posted on:
Location Type: Hybrid
Location: Tokyo • Japan
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Tech Stack
About the role
- Lead customer-facing technical engagements throughout the pre-sales and post-sales lifecycle, including discovery, solution architecture, technical demonstrations, POCs, and production deployments.
- Partner closely with Sales teams to articulate technical value propositions, address customer requirements, and remove technical barriers to adoption.
- Design and recommend scalable, secure, and high-performance architectures tailored to enterprise customer environments.
- Develop and standardize repeatable processes, best practices, and reference architectures to improve delivery efficiency and consistency across customer engagements.
- Create and maintain technical enablement materials, such as tutorials, solution guides, white papers, and tooling, to support both customers and internal teams.
- Act as a technical liaison between customers and product/engineering, providing structured feedback and influencing product roadmap decisions.
- Build long-term, trusted relationships with key customers and user communities, identifying expansion opportunities and driving deeper adoption.
- Support customers end-to-end, from initial evaluation and trial through production rollout and ongoing optimization.
Requirements
- Bachelor’s degree or above in Computer Science, Information Technology, or a related field.
- 5+ years of experience in a customer-facing technical role such as Sales Engineer, Solutions Architect, Pre-Sales Engineer, or DevOps/Infrastructure Engineer supporting enterprise software.
- Strong understanding of cloud-native architectures, distributed systems, databases, and modern data or machine learning platforms.
- Hands-on experience explaining complex technical concepts clearly to both technical and non-technical stakeholders.
- Experience engaging with open-source technologies and communities, with a solid understanding of open-source principles and collaboration models.
- Familiarity with the Japan enterprise technology landscape and customer environment is a strong plus.
- Fluent in Japanese, both written and verbal.
- A proactive, collaborative team player with a strong sense of ownership and accountability.
- Startup mindset: comfortable with ambiguity, eager to build from scratch, and motivated to improve processes rather than wait for them to exist.
- A fast learner who enjoys solving complex problems, balancing thoughtful analysis with decisive action in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud-native architecturesdistributed systemsdatabasesmachine learning platformstechnical demonstrationssolution architectureproduction deploymentsopen-source technologiestechnical enablement materialsreference architectures
Soft skills
communicationcollaborationproblem-solvingownershipaccountabilitycustomer engagementrelationship buildingadaptabilityfast learningteam player
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology