Zilliant

Customer Success Manager

• Build and manage strong relationships with customer executive stakeholders (up to C-level)
• Own overall customer health including contract renewal rate and gross revenue retention for your customers
• Assess customer health accurately, create and lead mitigation plans to improve customer health, and escalate for help needed as required
• Provide proactive engagement, both in-person and remotely, with assigned customers throughout their post-sale experience with Zilliant
• Create annual joint success plans with customers to outline their outcomes, objectives, metrics, and timelines; identify and remove any barriers to the customer’s success plan completion
• Plan, prep, and deliver quarterly business reviews with our customer executives and decisions makers
• Understand your customer’s operations, industry, and business strategy and advocate for the best way for Zilliant to support their business goals
• Develop expertise in Zilliant solutions, the business outcomes they facilitate, and the strategies and key capabilities customers must leverage to achieve those outcomes
• Conduct as needed workshops with customers to understand their current operations and recommend workflow, process, or adoption changes to maximize value from their Zilliant products
• Drive account expansion by identifying new opportunities and involving appropriate sales resources

Business Development Rep

• Develop and Execute Growth Strategy: Define and implement a comprehensive BDR strategy aligned with corporate V2MOM to drive pipeline generation, revenue growth, and market expansion.
• Lead with Vision: Build and scale a high-performing BDR organization by setting strategic priorities, establishing best practices, and fostering a culture of accountability, innovation, and excellence.
• Drive Operational Excellence: Implement data-driven approaches to optimize team capacity, sequence planning, and outreach strategies, ensuring alignment with Sales and Marketing objectives.
• Own Performance Insights & Reporting: Analyze weekly, quarterly, and annual KPIs to assess team performance, identify trends, and present actionable insights to executive leadership.
• Leverage Technology for Scale: Maximize the impact of tools such as Outreach, ZoomInfo, and Salesforce to enhance prospecting, improve efficiency, and refine engagement strategies.
• Enhance Targeting & Market Penetration: Ensure the BDR team is focused on high-value target accounts, leveraging market intelligence and ABM principles to prioritize outreach efforts that yield high-converting opportunities.
• Optimize Talent Development & Coaching: Implement advanced training programs, mentorship initiatives, and performance frameworks to continuously develop BDR skills, drive career progression, and elevate team effectiveness.
• Align Cross-Functionally: Partner closely with Sales, Marketing, and Revenue Operations to refine processes, enhance lead conversion rates, and ensure seamless handoffs between teams.
• Innovate & Scale: Identify and implement new strategies to enhance pipeline creation, optimize conversion metrics, and expand market presence, positioning the BDR function as a key revenue driver.

Business Development Manager

• Conduct research to identify potential leads and generate a pipeline of new business opportunities
• Cold call, email, and engage in other proactive outreach methods to reach potential clients
• Qualify leads and determine their suitability for Zilliant’s products or services
• Build and maintain relationships with potential clients through regular communication
• Understand client needs and effectively communicate the value proposition of our offerings
• Collaborate with the sales team and BDR leadership to develop effective strategies for lead generation and conversion
• Utilize selling and influencing skills to set up qualified appointments for the sales team
• Track and maintain accurate records of all sales activities and lead interactions in Salesforce
• Provide timely and accurate feedback to the marketing and product teams regarding lead quality and market trends
• Stay updated on industry trends, competitors, and market conditions to identify new business opportunities
• Occasional travel for meetings, corporate events, and conferences

Business Development Representative

• Conduct research to identify potential leads and generate a pipeline of new business opportunities
• Cold call, email, and engage in other proactive outreach methods to reach potential clients
• Qualify leads and determine their suitability for Zilliant’s products or services
• Build and maintain relationships with potential clients through regular communication
• Understand client needs and effectively communicate the value proposition of our offerings
• Collaborate with the sales team and BDR leadership to develop effective strategies for lead generation and conversion
• Utilize selling and influencing skills to set up qualified appointments for the sales team, including solution selling tactics, asking relevant discovery questions, and highlighting customer pains through value-based conversations
• Track and maintain accurate records of all sales activities and lead interactions in Salesforce
• Provide timely and accurate feedback to the marketing and product teams regarding lead quality and market trends
• Stay updated on industry trends, competitors, and market conditions to identify new business opportunities
• Occasional travel for meetings, corporate events, and conferences

Customer Success Manager

Business Development Manager

Business Development Representative

Business Development Representative, EMEA