Ziff Davis

Account Manager

Ziff Davis

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 £41,000 - £46,000 per year

About the role

  • Manage and nurture relationships with key customers, focusing on customer retention and growth.
  • Conduct ongoing and proactive communication with customers to ensure satisfaction, growth, and high renewal rates.
  • Manage contract renewals and re-negotiations.
  • Grow account revenue through up-sell and cross-sell efforts.
  • Monitor and mitigate risk among the account base.
  • Identify key contacts and maintain regular communication with them.
  • Develop a deep understanding of Campaigner product and ensure accounts are utilizing its features effectively.
  • Stay updated with email marketing changes and communicate these to clients.

Requirements

  • 2-3 years in Account Management, Customer Success, Sales and/or Business Development.
  • Knowledge of web-based software as a service (SaaS)
  • Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
  • Ability to understand the client’s business and what drives decision making.
  • Excellent communication skills; building quick rapport over phone, email and presentation.
  • Exceptional time management and organization; ability to manage competing priorities.
  • Proven negotiation skills and ability to overcome objections.
  • Experience in email or digital marketing a plus.
  • Motivated with a passion to succeed, while also helping clients, team members and the overall company.
Benefits
  • Competitive salaries
  • Robust, health and wellness-focused benefits
  • Paid time off
  • Work-life balance
  • Employee Resource Groups
  • Company-sponsored events
  • Opportunities for professional growth through educational support, mentorship programs, and career development resources.
  • Employee engagement programs and recognition awards.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessSalesBusiness DevelopmentSaaSEmail MarketingDigital MarketingNegotiationStrategic AdviceRisk Management
Soft Skills
CommunicationRelationship BuildingTime ManagementOrganizationMotivationProblem SolvingClient UnderstandingRapport BuildingCompeting Priorities ManagementObjection Handling