Zeta Global

Client Experience Operations Manager

Zeta Global

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $70,000 - $85,000 per year

About the role

  • Manage timelines, deliverables, and operational workflows for measurement dashboards, 1PD onboarding, audience creation among other projects
  • Track campaign milestones, dependencies, and risks across cross-functional teams.
  • Support implementation and QA of tracking tags across media platforms and websites.
  • Ensure campaign tagging follows established taxonomy and naming conventions.
  • Collaborate with analytics teams to validate tracking accuracy and troubleshoot discrepancies.
  • Maintain understanding of customer journey attribution models (first-touch, last-touch, multi-touch).
  • Support integration of media tracking data into attribution and reporting frameworks.
  • Partner with analytics teams to ensure media data aligns with broader customer journey measurement.
  • Maintain campaign documentation, workflows, and tracking implementation guides.
  • Identify opportunities to improve operational efficiency across campaign setup and reporting.
  • Ensure compliance with internal data governance and marketing technology standards.

Requirements

  • 3–5 years of experience in digital media operations, marketing operations, or campaign management.
  • Experience working with digital tagging and tracking frameworks.
  • Familiarity with customer journey attribution concepts and multi-channel measurement.
  • Strong project management and organizational skills.
  • Ability to coordinate across media, analytics, and technology teams.
Benefits
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital media operationsmarketing operationscampaign managementdigital taggingtracking frameworkscustomer journey attributionmulti-channel measurementproject managementoperational workflowscampaign documentation
Soft Skills
organizational skillscoordinationcollaborationtroubleshootingcommunicationefficiency improvementrisk managementattention to detailproblem-solvingcross-functional teamwork