Partner with the EVP, Professional Services, VP, Client Experience and other leadership team members to help build and lead the Client Experience team, setting strategic direction and operational standards.
Establish consistency across go-to-market execution, including templates, best practices, and playbooks.
Cultivate a culture of excellence, innovation, and continuous improvement across the CE organization.
Serve as the bridge between presales strategy and post-sales execution, ensuring continuity of objectives and seamless handoffs.
Partner with EVPs, SVPs and VPs to prioritize key accounts and define appropriate levels of engagement across cross-functional teams.
Oversee the development and execution of forward-looking strategic roadmaps aligned to client goals and business outcomes.
Champion the integration of Data Cloud intelligence—leveraging first-party data and behavioral insights—at the core of all activation strategies.
Foster innovation by developing cutting-edge, market-leading, and practical activation approaches.
Drive collaboration across sales, media, account management, analytics, and product teams to ensure seamless execution and unified measurement strategies.
Work closely with the Client Experience Project Management team to streamline workflows, requests, and outcomes.
Build strong relationships with senior client stakeholders, acting as a trusted advisor and advocate for their business goals.
Anticipate client needs and provide proactive, strategic counsel to optimize performance and outcomes.
Lead and support collaborative client engagements such as Illumination Workshops, Art of the Possible sessions, QBRs, and other strategic forums.
Deliver high-impact presentations and performance narratives that clearly communicate insights, progress, and recommendations.
Ensure clarity across project objectives, deliverables, roles, and timelines.
Maintain accountability through realistic deadline-setting, progress tracking, and proactive risk management.
Communicate updates and changes clearly, addressing potential roadblocks to keep initiatives aligned with strategic goals.
Empower teams with the resources and clarity needed to execute efficiently and effectively.
Stay informed on industry trends, emerging technologies, and competitive dynamics to continuously refine strategies.
Represent the Client Experience organization in executive forums and external engagements, showcasing Zeta’s capabilities and successes.

Requirements

12+ years of experience in customer/client experience, strategic accounts, media strategy, marketing technology, analytics, or a related field, with progressive leadership responsibility.
Proven experience leading cross-functional teams across sales, media, analytics, product, and account management in a matrixed organization.
Strong background in data-driven marketing, activation strategy, and performance measurement, with hands-on experience leveraging first-party data and behavioral insights.
Demonstrated ability to bridge presales strategy with post-sales execution, ensuring alignment, continuity, and measurable outcomes.
Executive-level communication skills, with experience presenting strategic narratives, insights, and recommendations to senior client and internal stakeholders.
Track record of building trusted client relationships and serving as a strategic advisor to enterprise-level accounts.
Experience developing and operationalizing repeatable processes, frameworks, playbooks, and best practices at scale.
Ability to prioritize and manage multiple high-impact initiatives in a fast-paced, growth-oriented environment.

Benefits

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data-driven marketingactivation strategyperformance measurementfirst-party databehavioral insightsstrategic roadmapsprocess developmentframeworksplaybooksbest practices

Soft Skills

executive-level communicationrelationship buildingstrategic advisingcollaborationinnovationcontinuous improvementproactive counselaccountabilityrisk managementdeadline-setting