Customer Engineer – Solution Architect, Japanese Speaker

Zero Networks

full-time

Posted on: 9/6/2025

Origin: • 🇯🇵 Japan

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Mid-LevelSenior

About the role

Provide technical expertise, support, and guidance to customers; troubleshoot complex technical issues and implement effective solutions.
Collaborate with the sales team to identify and qualify potential customers and participate in the sales process from discovery to closing.
Conduct product demonstrations and deliver compelling presentations showcasing product features, benefits, and value propositions.
Understand customer requirements and develop tailored solution designs, technical proposals, and product specifications.
Provide technical guidance during pre-sales, address questions/objections, and conduct proof-of-concept activities.
Collaborate with product development and engineering teams to provide product feedback and stay updated on product releases.
Stay current with industry trends and competitive landscape; attend industry events, conferences, and trade shows to represent the company.

Japanese speaker – a must.
Japan-based or Japan-surrounding countries - a must.
Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
5+ years of relevant work experience (Network/Security/Pre Sales Engineering) - must.
Proven experience as Customer Engineer or in a pre-sales / technical sales role, in the information security industry.
Strong technical background.
Excellent communication and presentation skills, with the ability to articulate complex technical concepts to diverse audiences.
Demonstrated ability to build rapport and establish relationships with customers.
Strong problem-solving and analytical skills.
Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
Willingness to travel to customer sites and industry events as needed.