Zero Hash

Blockchain Engineer

• Lead all technical scoping for new chain, token, and ecosystem product integrations.
• Translate partner requirements into technical specifications, API mappings, and integration plans.
• Conduct detailed discovery sessions with Product Managers and Engineers to evaluate feasibility, dependencies, and required architectural changes.
• Produce integration documentation, sequence diagrams, data flow outlines, and partner-facing technical materials.
• Support external partners with sandbox testing, API validation, and integration troubleshooting.
• Maintain a technical integration tracker linked to the broader ecosystem pipeline.
• Monitor integration progress across engineering teams and provide weekly technical updates to leadership.
• Identify technical blockers early and drive cross-functional resolution with Engineering, Compliance, and Product.
• Create and maintain outward-facing technical assets, including case studies, solution briefs, technical blogs, and whitepapers.
• Represent zerohash’s capabilities clearly and accurately in ecosystem conversations, partner workshops, and industry discussions.
• Contribute to continuous improvement of ecosystem onboarding and technical validation processes.

Senior Solutions Engineer, Blockchain Ecosystems

Operations

• Oversee and manage the end-to-end processing of crypto and fiat transfers, ensuring all transactions are finalized accurately and on time.
• Perform frequent checks between internal records and external statements to identify and resolve any discrepancies or "breaks" in account balances.
• Investigate failed transfers or mismatched data by querying databases and reviewing transaction logs to find the root cause of issues.
• Use basic scripting (e.g., Python or Excel macros) to automate repetitive manual reconciliation tasks and increase operational speed.
• Generate recurring reports and dashboards to track transaction health, settlement volume, and operational performance for leadership.
• Work closely with the Product and Engineering teams to test new features and provide feedback on internal settlement tools.
• Serve as a technical point of contact for institutional clients to help resolve transaction inquiries quickly and effectively.

Settlement and Trading Operations Engineer

Business Analyst

• Perform client due diligence and KYB/C screening on new customers for the various business units and associated payments
• Guide internal business units in preparing the KYB/C packages and new onboarding requests
• Review and process watch list filtering and negative news alerts that are generated as part of customer onboarding
• Actively participate and contribute to projects and other assigned tasks
• Work with different teams including business units leaders, surveillance, compliance, and technology
• Conduct research via online tools to identify applicant entity and beneficial owners
• Identify potential KYB/C and payments concerns and escalate to Director of AML and Third Party Compliance during the onboarding and ongoing review process
• Responsible for the KYB/C processing of new clients forms and maintaining reference databases with completed records and information
• Conduct KYB/C due diligence searches and perform reviews for new and existing customers of Zero Hash and its affiliates
• Respond to requests for information regarding appropriate KYB/C documentation
• Identify potential areas for improved processing and automation of manual processes wherever possible
• Escalate to management on clients identified as High Risk or where material adverse information has been identified
• Accurately risk assess new and existing clients, resolving issues where appropriate
• Assist in the development and improvement of policies and procedures for the team
• Support other areas of Compliance, including travel rule, transaction monitoring, sanctions and watchlist screenings, etc. as required
• Assist with ad-hoc projects and reviews as needed

Customer Onboarding and Risk Management Analyst

Account Manager

• Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts
• Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live.
• Serve as first point of contact for billing, account receivable, third party audit requests etc
• Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.
• Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market
• Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products
• Design and implement data driven reporting to track client satisfaction
• Own retention and contract renewals
• Excel at operating in a dynamic and quickly changing environment
• Act as internal buffer between client and leadership team

Senior Solutions Engineer, Blockchain Ecosystems

Settlement and Trading Operations Engineer

Customer Onboarding and Risk Management Analyst

Senior Relationship Manager