Technical Support Engineer
Plaid
GoJavaScriptPythonSQL
Solutions Engineer
Zero Hash
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoJavaScriptPythonSQL
About the role
- Become an expert on Zero Hash’s platform capabilities, APIs, and integration pathways
- Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale)
- Partner with the Sales team to demonstrate to customers how Zero Hash can best address their use cases and technical requirements
- Design solutions, share integration best practices, and create collateral to support the sales process
- Synthesize customer requirements into documented solution design and customization requests for internal teams
- Collaborate with Implementation Managers to ensure a smooth implementation and successful launch for partners
- Provide technical support to help partners resolve any issues that are impediments to adoption and usage throughout the implementation phase
- Share customer interests, needs, and product feedback to internal Zero Hash Product teams
- Maintain awareness of internal roadmap and new product features to evangelize with customers
- Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space
- Reports to the Director of Platform Solutions
Requirements
- 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles at a SaaS fintech company (e.g. banking-as-a-service, brokerage-as a service, payment-as-a-service business)
- Excellent knowledge of web services, APIs, and related standards such as HTTP and REST
- Experience with SQL, Javascript, Python, and/or Golang
- Self-starter able to take on tasks with minimal oversight and guidance
- Excellent communication (written and verbal) and presentation skills
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
- Ability to clearly articulate technical topics to a non-technical audience
- Preferred: Knowledge of digital assets, asset settlement, lending, yield, and defi products
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