Zero Hash

Technical Support Engineer – AMER

Zero Hash

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Tech Stack

DockerGoJavaScriptKubernetesPythonRustSQLTypeScriptWeb3

About the role

  • Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
  • Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
  • Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
  • Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
  • Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Requirements

  • +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
  • Strong understanding REST APIs, SDKS, websockets, and webhooks.
  • Ability to write SQL queries to retrieve and analyze data from internal databases.
  • Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
  • Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
  • Ability to break down technical issues clearly to both technical and non-technical stakeholders.
  • Preferred Experience working with Docker, Kubernetes, and other infrastructure components
  • Background in fintech, SaaS, or other fast-moving industries
  • Basic understanding of blockchains, crypto, and web3 technologies.
Benefits
  • Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
  • Vision & Dental Insurance (U.S. only)
  • Chance to earn equity
  • Maternity & Paternity leave (after 6 months)
  • WeWork All Access Membership
  • WFH Yearly Stipend
  • L&D Yearly Stipend (after 6 months)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REST APIsSDKswebsocketswebhooksSQLPythonJavascriptTypescriptGolangRust
Soft Skills
technical client-facing supportsolutions engineeringsoftware developmentclear communicationproblem-solving