ZEPTA.io

Manager

• You ensure that new B2B customers (pest control companies/technicians) understand our SaaS solution smoothly and sustainably.
• You plan, lead and oversee technical customer implementations.
• You regularly conduct onboarding sessions across Germany on-site at customer locations.
• You are the primary point of contact throughout the entire onboarding phase: weekly syncs, status updates, journey mapping.
• You identify bottlenecks early and handle escalations proactively, solution-oriented and confidently.
• You develop long-term customer relationships, support customers throughout their journey and grow together with them.

Senior Account & Onboarding Manager – B2B SaaS

Customer Success Manager

• You ensure new B2B customers adopt and understand our SaaS solution smoothly and sustainably.
• You plan, lead and oversee technical customer implementations.
• You regularly conduct onboarding sessions at customer sites across Germany.
• You are the central point of contact throughout the entire onboarding phase.
• You identify blockers early and handle escalations proactively, with a solution-oriented and composed approach.
• You develop long-term customer relationships, support them, and grow together with them.

Senior Account & Onboarding Manager – B2B SaaS

Customer Success Manager – Field