ZEPTA.io

Customer Success Manager

• You ensure new B2B customers adopt and understand our SaaS solution smoothly and sustainably.
• You plan, lead and oversee technical customer implementations.
• You regularly conduct onboarding sessions at customer sites across Germany.
• You are the central point of contact throughout the entire onboarding phase.
• You identify blockers early and handle escalations proactively, with a solution-oriented and composed approach.
• You develop long-term customer relationships, support them, and grow together with them.

Customer Success Manager – Field