Zentro Internet

Customer Support, Inside Sales Representative

Zentro Internet

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $16 - $17 per hour

About the role

  • Handle inbound and outbound customer calls in a professional and courteous manner
  • Identify customer needs and recommend appropriate products or services
  • Guide customers step-by-step through the process of signing up for products and services using the company website and portal
  • Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
  • Meet or exceed sales, retention, and performance goals
  • Accurately document customer interactions in company systems
  • Resolve customer concerns with patience and a solution-oriented approach
  • Maintain a high level of product and system knowledge through ongoing training
  • Adherent to company policies, procedures, and ethical standards
  • Collaborate effectively with team members and support group decisions

Requirements

  • High School Diploma or Equivalent
  • Minimum of two (2) years of experience in customer service, call center, sales, and/or retention
  • Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
  • High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
  • Strong problem-solving skills with patience and a positive approach
  • Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
  • Excellent verbal communication and active listening skills
  • Must have a distraction-free, dedicated workspace suitable for remote work
Benefits
  • Health, Dental, and Vision benefits
  • Paid vacation
  • Paid sick leave
  • Paid holidays
  • More great perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic troubleshootingcustomer servicesalesretention
Soft Skills
problem-solvingpatiencepositive approachself-motivateddetail-orientedorganizedexcellent verbal communicationactive listeningteam commitmentrespect for others
Certifications
High School Diploma or Equivalent