Zensurance

Insurance

• Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.
• Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
• Continuous Learning: Focus on your own growth and inspire others to keep learning and developing.
• Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didn't think were possible.
• Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
• Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one.
• Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth.
• Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention.
• Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.

Senior Manager – Commercial Insurance Accounts/Sales

Full-stack Engineer

• Collaborate with project stakeholders and the development team to design, build, and implement scalable, user-friendly apps and libraries using Node, React, and Typescript.
• Collaborate with Product Management to examine, adjust, and break down roadmap items into epics and break down epics into discreet, actionable, appropriately sized tickets in the team’s backlog.
• Provide a technical perspective on organizational objectives within the team’s scope of activities. Analyze requirements, identify areas of concern, and provide recommendations based on your extensive technical background.
• Using POC models provided by Staff Developers, design and implement systems and infrastructure in accordance with the team’s vision and culture.
• Adhere to the organization’s security strategy using a security-first mindset.
• Discuss various strategies and architecture and highlight tradeoffs for potential solutions.
• Perform code reviews, ensuring that pull requests accurately reflect the acceptance criteria of the tickets they address.
• Use quality metrics to identify gaps in the testing strategy.
• Work with teams to recommend solutions that are in accordance with accepted testing frameworks.
• Manage and optimize the integration of third-party systems into our infrastructure while ensuring the reliability, performance, and security of these systems. You will collaborate closely with cross-functional teams to identify integration needs, implement solutions, and monitor system performance to guarantee uninterrupted service delivery.
• Define and prioritize areas of technical debt and bugs, taking into consideration outcomes of the incident management process and addressing them with the team.
• Foster a culture of iterative deployability with awareness of cycle time and failure rates.
• Coach and mentor the development team and work to expand their technical knowledge and skills.
• Use a systematic approach to debugging to diagnose issues within the application.
• Write unit tests as well as higher-level tests to ensure application quality and stability.
• Consistently produce production-ready code that is easily testable, easily understandable, and accounts for edge cases and errors, using comments and other documentation strategies where appropriate.
• Follow Agile practices, suggest improvements, and participate in team events.
• Develop a strong understanding of the company’s goals and initiatives and help the engineering team deliver on those goals/initiatives.
• Ensure technical standards such as accessibility, performance, security, maintainability, functional correctness, operability and observability are observed in the modules developed and maintained by the team.
• Document decisions, research and guides to foster and build a culture of continuous learning and continuous improvement.

Tech Lead

Sales

• Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams.
• Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department.
• Focus on your own growth and inspire others to keep learning and developing.
• Build up your colleagues and inspire them to tackle challenges they didn't think were possible.
• Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans.
• Assist in the onboarding and training of new talent to set them up for success from day one.
• Design and drive upsell and cross-sell campaigns to boost top-line growth.
• Own process improvements and documentation to help improve the overall customer experience and retention.
• Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.

Senior Manager – Accounts/Sales

Marketing

• Lead the front-end development, performance, and reliability of the Zensurance marketing site.
• Drive the full replacement and modernization of our current WordPress theme.
• Build and maintain scalable WordPress templates, components, and structural elements.
• Ensure industry-leading load times, accessibility compliance, mobile responsiveness, and technical SEO.
• Improve CMS structure to empower content teams and streamline publishing workflows.
• Use heatmaps and session recordings to identify and eliminate drop-off points in the user journey.
• Design and execute a high-velocity A/B and multivariate testing roadmap to improve funnel efficiency.
• Optimize the site for seasonal promotions, feature highlights, and performance marketing campaigns.
• Own organic performance, implementing modern best practices and AI-driven search optimization.
• Build reporting frameworks that visualize funnel health and the impact of site changes.

Marketing Manager – Website Experience, Conversion

Underwriter

• Create and implement profitable professional lines insurance products, including digital and referral underwriting guidelines, pricing strategies and policy wordings.
• Maintain and optimize the book of business through data analyses, claims history, and scheduled audits.
• Be accountable for reaching growth and profitability targets for the professional liability and medical malpractice portfolio.
• Manage oversight and support of the operational underwriting team. This includes reviewing the issuance of policy documents, adjudication of individual accounts and assisting in day-to-day underwriting activities as needed.
• Be a subject matter expert within Zensurance for professional lines and medical malpractice underwriting.
• Drive alignment within the insurance department, working closely with the Insurance Analytics team to implement changes to the Broker and Operational Underwriting Team.
• Proactively identify cause and effect relationships and explore alternative solutions to support sound decision-making.
• Mentor and coach other underwriters to expand their knowledge base.
• Collaborate with the Insurance Analytics Team & Underwriting Team on gathering data to make underwriting decisions and managing insurance partner relationships.
• As needed, directly underwrite individual referrals from brokers for complex professional risks.
• Facilitate training sessions with the Underwriting and Broking teams to communicate appetite & policy changes.
• Participate in quarterly planning with the Insurance Team to highlight new opportunities and project prioritization.
• Correspond with claims adjusters and insurance markets to discuss large loss reserves, settlement strategies, and technical coverage interpretations.

Senior Manager – Commercial Insurance Accounts/Sales

Tech Lead

Senior Manager – Accounts/Sales

Marketing Manager – Website Experience, Conversion

Underwriting Specialist – Professional Lines