Zensurance

Product Designer

• Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft.
• Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs.
• Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences.
• Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership.
• Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why.
• Establish and champion UX principles and design frameworks that guide consistent decision-making across teams.
• Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable.
• Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple.
• Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.

Senior UX Manager

Full-stack Engineer

• Take ownership of the development of custom features and drive their technical implementation.
• Act as the Subject Matter Expert for the team’s domain and drive its technical direction.
• Suggest, design, implement, test and monitor features and functionalities.
• Facilitate cross-team collaboration in accordance with established best practices and Agile methodology.
• Evangelize proper software architecture and development paradigms.
• Collaborate with project stakeholders and the development team to design and build scalable, user-friendly systems for our customers, and in-house tooling.
• Discuss strategy and outline tradeoffs of potential software solutions.
• Develop, test, and maintain codebase within the team’s domain.
• Write clean, maintainable, and scalable code.
• Contribute to knowledge sharing of new technologies and solutions which fall within the team’s area of expertise.
• Offer guidance and mentorship to junior and intermediate team members.
• Develop and maintain documentation for new and existing features and integrations.
• Develop an understanding of company goals.
• Perform other duties as assigned.

Senior Software Developer

Insurance

• Lead audit calibration to reduce bias and perform unbiased ratings. You’ll manage the selection process, oversee broker acknowledgments, and handle the dispute process.
• Manage and investigate customer concerns to ensure a positive experience and maintain high customer satisfaction standards.
• Formulate and review leadership dashboards for the Senior Leadership Team. You’ll also create or revise audit processes whenever new tools or workflows are rolled out.
• Identify common errors and gaps to develop tip sheets, sales resources, and training materials. You'll recommend specific development methods to help broking teams improve their performance.
• Partner with Practice Leaders, Product Management, Underwriting, and Finance to support process corrections and operational excellence.
• Attend monthly team meetings to lead feedback sessions and roll out new learning tools and training initiatives.

Senior UX Manager

Senior Software Developer

Commercial Insurance Quality Control Manager