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Commercial Insurance Claims Advisor – Remote First
ZensuranceClaims Advisor for Zensurance delivering exceptional client support throughout the claims process. Managing claims efficiently and advocating for client interests in line with company values.
About the role
Key responsibilities & impact- Support and advise clients as soon as they report a claim.
- Provide a supportive ear and insurance expertise to clients who have suffered a loss.
- Actively manage and maintain open claims files.
- Serve as the main contact and follow up on any unresolved issues or abeyances.
- Assist with the administration and upkeep of our claims document management system.
- Support the creation and review of internal process flows, job aids, guides, and lesson plans.
- Advocate for the client during the entire claims process, escalating issues whenever necessary.
- Take a proactive approach to challenges, working ahead to prevent potential issues.
Requirements
What you’ll need- A valid provincial broker’s license; RIBO preferred.
- 2+ years of commercial lines insurance experience.
- 2+ years of direct claims experience.
- Ability to provide empathy and sensitivity during difficult conversations.
- Able to communicate with clients in a clear, simple manner.
- Strong attention to detail and proven flexibility when managing multiple clients at a time.
- CRM, CAIB, or CIP designations are a great asset.
Benefits
Comp & perks- Remote-first setup for added flexibility
- Home office allowance to create a comfortable workspace
- Top-tier tech: "Office in a box" with all necessary tech equipment
- Half days before public holidays: Enjoy half days before long weekends
- Flexible health and dental plans for families, including mental health support
- Health & personal spending accounts to invest in wellness your way
- Parental leave top-up, because family comes first
- Education assistance reimbursement for courses, conferences, books, and memberships
- Opportunities to learn from industry experts and grow your career
- Weekly Friday huddles to share updates and connect across teams
- Virtual & in-person team-building events to strengthen our culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Claims ManagementDocument Management System AdministrationProcess Flow CreationIssue EscalationClient Advocacy
Soft Skills
EmpathyClear CommunicationFlexibility
Certifications
Provincial Broker’s LicenseRIBO