Commercial Insurance Retention Associate

Zensurance

Retention Associate managing billing processes and ensuring client accounts remain in good standing at Zensurance. Collaborating closely with clients and broker teams to resolve billing issues effectively.

Posted 7/9/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$52,000 - CA$58,000 per yearWebsite

About the role

Key responsibilities & impact

Manage billing queries and proactively connect with clients to collect payments and resolve discrepancies.
Assist our broker teams with mission-critical tasks, including processing cancellations, reinstatements, and general billing support.
Triage incoming emails and voicemails, ensuring licensed brokers can focus on complex needs while you handle the operational flow.
Carefully review new billing contract data and audit files to ensure they meet our strict internal guidelines and process standards.
Recommend process improvements to streamline how we work with financing companies and improve the overall customer journey.
Monitor Slack alerts, schedule automated client messaging, and jump into clean-up projects to keep our data accurate and reliable.

Requirements

What you’ll need

You hold a valid RIBO license.
1+ year of experience handling administrative tasks, data entry, or high-volume operational workflows.
A strong orientation toward both internal and external service—you enjoy helping colleagues and clients alike.
Excellent phone and interpersonal skills, with the ability to translate technical billing issues into clear solutions.
Sharp attention to detail with the ability to multitask in a fast-paced, dynamic environment without losing accuracy.
A team player who takes initiative, learns quickly, and thrives in a collaborative, tech-forward set-up.
Comfortable using Google Workspace, Slack, Zoom, and modern CRM/office software.

Benefits

Comp & perks

Remote-first setup for added flexibility
Home office allowance to create a comfortable workspace
Top-tier tech: "Office in a box" with all necessary tech equipment
Half days before public holidays: Enjoy half days before long weekends
Flexible health and dental plans for families, including mental health support
Health & personal spending accounts to invest in wellness your way
Parental leave top-up, because family comes first
Education assistance reimbursement for courses, conferences, books, and memberships
Opportunities to learn from industry experts and grow your career
Weekly Friday huddles to share updates and connect across teams
Virtual & in-person team-building events to strengthen our culture

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Billing SupportOperational Workflow ManagementData AuditingContract ReviewHigh-Volume Task Handling

Soft Skills

Interpersonal SkillsAttention to DetailMultitaskingTeam CollaborationInitiative

Certifications

RIBO License