Strategic Field Engineer
Zenity
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Tech Stack
About the role
- Support flagship accounts by executing technical work aligned to pre-defined goals across adoption, risk reduction, and operational maturity.
- Work directly in customer environments to tune detections to ensure alerts are valuable and actionable.
- Assist in analyzing findings and security events by gathering context, enriching signals, and supporting investigation workflows through to resolution.
- Unblock technical challenges and move forward work that requires focused execution but lacks bandwidth across SE, CSM, or Support.
- Act as the connective tissue across Sales Engineering, Customer Success, and Support, ensuring follow-ups happen, tasks don’t drop, and work progresses consistently.
- Participate in recurring customer cadences, identify action items, and proactively drive next steps to keep momentum.
- Work in lockstep with Sales Engineers, Customer Success Managers, and Support to ensure technical efforts are aligned and progressing efficiently.
- Identify experience patterns to provide structured feedback to Product and Engineering
Requirements
- 7–10+ years in cybersecurity or adjacent technical roles supporting enterprise environments
- Strong hands-on ability to work within security platforms, interpret detections and signals, and support investigation workflows
- Experience collaborating across pre-sales, post-sales, and support functions
- Ability to operate independently while aligning to broader account strategy set by others
- Strong attention to detail and execution discipline
- Comfort working directly with customers in live environments
- Ownership mindset with accountability for outcomes
- Experience in high-growth or venture-backed environments
- Exposure to AI, security, or emerging technologies
Benefits
- Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflows
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecuritysecurity platformsdetectionssignalsinvestigation workflowsrisk reductionoperational maturityadoptionAIemerging technologies
Soft Skills
attention to detailexecution disciplineownership mindsetaccountabilityindependent operationcollaborationproactive drivingcustomer engagementcommunicationproblem-solving