Strategic Technical Support Engineer
Zenity
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Tech Stack
About the role
- Serve as the dedicated technical partner for a portfolio of strategic enterprise customers, developing deep expertise in their architecture, security posture, and business priorities
- Own complex technical investigations end-to-end across integrations, data pipelines, detection systems, and observability tooling, driving issues from first signal through root cause and resolution
- Provide clear, executive-ready communication during high-visibility situations, ensuring SLA adherence, proactive updates, and strong cross-functional coordination with Engineering
- Build long-term, trust-based relationships with senior security and engineering stakeholders, positioning Zenity as a strategic cybersecurity partner
- Identify recurring patterns, systemic risks, and optimization opportunities across accounts, turning reactive support into proactive value
- Contribute to scaling Zenity’s Strategic Support function through process improvements, documentation, enablement assets, and participation in enterprise on-call coverage
Requirements
- Candidates must reside in CST or PST
- 3+ years in technical support with technical account management responsibilities, or similar roles within security posture management or detection/response environments
- Deep understanding of AppSec principles and secure development lifecycle integration
- Experience working with observability tooling (Coralogix preferred)
- Executive-level communication skills with both technical and business stakeholders
- Highly organized, detail-oriented, and ownership-driven
- Comfort operating in fast-moving, evolving environments
- Experience in high-growth or venture-backed SaaS environments
- Exposure to AI, security, or emerging technologies.
Benefits
- We’re committed to creating an inclusive environment where talented people can do their best work, securely, confidently, and with impact.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttechnical account managementAppSec principlessecure development lifecycleobservability toolingdata pipelinesdetection systemscomplex technical investigationsprocess improvementsemerging technologies
Soft Skills
executive-level communicationorganizational skillsdetail-orientedownership-driventrust-based relationshipscross-functional coordinationproactive updatesproblem-solvingadaptabilitycustomer relationship management