Technical Account Manager
Figma
JavaJavaScriptPython
Technical Support Specialist
Zendesk
full-time
Posted on:
Location Type: Hybrid
Location: Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $30 - $46 per hour
Job Level
Mid-LevelSenior
Tech Stack
JavaJavaScriptPythonRuby
About the role
- Provide technical guidance through messaging (live and asynchronous conversations), email, phone, video conference, and forums
- Take ownership of customer issues through resolution; be empathetic, responsive, and resourceful
- Build trusted relationships at all levels through clear written and verbal communication
- Prioritize customer escalations, product changes, and service issues while managing related communication and risk mitigation
- Empower end-users to support themselves using our knowledge base
- Learn, master and teach across technical fields; collaborate with cross-functional teams
- Serve as an integral member of a highly technical team dedicated to delivering technical support and guidance
Requirements
- Four to six years experience supporting customers on enterprise software
- Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions
- Knowledge of HTML, JSON, JavaScript, and RESTful APIs
- Experience with Java, Ruby, Python, or another modern language is a plus
- Intermediate understanding of authentication technology (SAML, JWT)
- Proven ability to develop positive relationships and effectively coordinate with cross-functional teams
- Develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis
- Self-motivated, strong sense of responsibility and initiative
- Must be willing to occasionally work outside of business hours or on a weekend rotation as needed
- Innovative thinking - “how can we” attitude
- Strong tools knowledge around GSuite, Slack, Confluence
- Ability to empower end-users to support themselves using our knowledge base
- Outstanding communicator, both written and verbal
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
- Our hybrid way of working, enables us to purposefully come together in person... while also giving our people the flexibility to work remotely for part of the week.
- Remote work options / flexibility
- Offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
- Connection, collaboration, and learning with your team
- Zendesk believes in offering our people a fulfilling and inclusive experience and fosters global diversity, equity, & inclusion in the workplace.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HTMLJSONJavaScriptRESTful APIsJavaRubyPythonSAMLJWTSaaS solutions
Soft skills
empathyresponsivenessresourcefulnessclear communicationrelationship buildingproblem-solvingself-motivationinitiativeinnovative thinkingdiplomatic solutions
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