Support Engineer

• Become a Sentry product expert
• Answer inbound Support requests about Sentry's product and usage of our SDK's
• Contribute to our community and social support channels
• Triage, reproduce and report product bugs and monitor escalations to engineering
• Manage and curate customer feedback in our open source repos
• Contribute to team wide goals and initiatives and support knowledge base documentation, internal guides, and demos
• Provide real-time support to customers via chat, email, and video calls during business hours
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Senior Technical Support Engineer

Support Analyst

Technical Support Associate

Lead Decision Support Analyst

IT Support Technician I

Spacecraft Systems Technical Analyst – System Safety, Reliability