Staff Software Engineer, Backend – Digital Products
Scout Motors Inc.
JavaKotlinMicroservicesSwift
Senior Technical Support Engineer
Sentry
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $105,000 - $130,000 per year
Job Level
Senior
Tech Stack
JavaJavaScriptMicroservicesOpen SourcePHPPythonRuby
About the role
- Become a Sentry product expert
- Answer inbound Support requests about Sentry's product and usage of our SDK's
- Contribute to our community and social support channels
- Triage, reproduce and report product bugs and monitor escalations to engineering
- Manage and curate customer feedback in our open source repos
- Contribute to team wide goals and initiatives and support knowledge base documentation, internal guides, and demos
- Provide real-time support to customers via chat, email, and video calls during business hours
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Requirements
- 8+ years of experience in technical customer support or similar roles in software/SaaS, with direct responsibility for troubleshooting, product guidance, and ensuring customer success
- Experience with Python and/or JavaScript, or other dynamic programming languages (e.g., Ruby, PHP)
- Exposure to strongly typed or compiled languages (e.g., Java, C#, C++) is a plus
- Strong understanding of modern software development practices and tools (e.g. CI/CD, API’s, microservices, front-end vs. back-end development, observability, debugging, performance monitoring)
- Demonstrated coding experience through internships, personal projects (GitHub), or coding competitions
- Excellent written and oral communication skills
- Passion for developer tools or open source
- Results-driven, self-motivated, and able to work in a fast-paced environment with strong time-management skills
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