HubSpot Administrator
LiveOak Fiber
Job Level
JuniorMid-Level
About the role
- Manage ~150-200 small to mid-market customers, prioritizing proactive outreach informed by data and customer insights
- Understand each customer’s business objectives, challenges, and Zendesk usage to recommend solutions aligned with their goals
- Monitor customer health scores and engagement metrics to identify risks and opportunities, acting promptly to influence positive outcomes
- Work closely with Sales, Renewals, Product, and Advocacy teams to coordinate efforts that support a seamless and impactful customer journey
- Participate in initiatives aimed at refining scalable success models and share customer feedback to influence product and process enhancements
Requirements
- 2+ years in customer success, account management, or a related customer-facing role managing portfolios of 100+ customers
- Fluent in English and Spanish
- Proficient with CRM or success management platforms
- Zendesk platform experience is a plus
- Skilled at using customer data and insights to prioritize actions and identify trends
- Self-motivated and adaptable; able to navigate ambiguity
- Experience managing scaled success programs or one-to-many customer models (preferred)
- Working knowledge of mid-market or enterprise customer environments (preferred)
- Participation in cross-functional team projects focusing on customer retention or engagement (preferred)
