Zendesk

Business Systems Analyst

Zendesk

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Analyze and optimize end-to-end record-to-report and source-to-pay finance value streams to align technology with business objectives.
  • Act as the functional lead and central point of contact on assigned projects and enhancements.
  • Collaborate with finance stakeholders to gather, analyze, and document detailed business requirements and translate into actionable technical specifications.
  • Facilitate communication and alignment between finance teams and technical resources during implementations.
  • Participate in agile ceremonies (sprint planning, reviews) and contribute to continuous improvement of the development process.
  • Leverage AI-driven tools to streamline requirements gathering and documentation and improve productivity.
  • Define acceptance criteria, develop test plans, and conduct user acceptance testing (UAT) to ensure solutions meet business requirements.
  • Support change management initiatives: guide business partners through changes, assist in training and user support, and capture post-implementation feedback.

Requirements

  • Minimum of 6 years of experience in business systems analysis, preferably focused on finance value streams and SaaS applications.
  • Strong familiarity with ERP solutions and transformations, including accounting/back-office applications (record-to-report and source-to-pay).
  • Experience with Netsuite, Adaptive, Coupa, Brex, Blackline, Celigo, Cforia (examples of key SaaS technology experience desired).
  • Practical experience applying agile methodologies and participating in agile ceremonies.
  • Proven ability to gather, analyze, and document complex business requirements and specifications.
  • Proficiency in Jira or similar project management and issue-tracking software.
  • Excellent verbal and written communication and presentation skills (sprint reviews with stakeholders).
  • Collaborative, team-oriented attitude; growth mindset; curiosity; ability to lead with curiosity.
  • Comfortable leveraging AI-driven tools to streamline requirements gathering and documentation.
  • Must be physically located in and plan to work from Karnataka or Maharashtra, India.
  • Must be able to attend local office for part of the week (hybrid).
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