Zencity

Account Manager

• Own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers
• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials
• Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning
• Lead renewal discussions, including pricing and contract terms
• Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing
• Identify expansion opportunities in collaboration with the CS Manager and BDR team; ensure account roadmaps align with customers’ strategic initiatives
• Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management
• Act as the internal voice of the customer, communicating needs and plans to stakeholders