Zencity

Account Manager

• Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change.
• Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.
• Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.
• Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners.
• Understand their priorities and connect Zencity’s value to their goals.
• Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close.
• Navigate government procurement for mid-size deals.
• Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals.
• Drive expansion into new departments and product lines.
• Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.
• Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy.
• Align on save plays for at-risk accounts.
• Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

Account Manager – Mid Market

• Own commercial outcomes: Carry a quota for net retention and growth across a named book of Enterprise accounts. You are accountable for revenue retention, renewal execution, and expansion.
• Drive strategic account planning: Build and maintain current account plans for every named account — including stakeholder maps, MEDDIC fields, identified pain, and forward-looking engagement plans. Update following every EBR.
• Lead executive relationships: Own the relationship with Economic Buyers — City Managers, Mayors, Chiefs of Police, County Administrators, and Commissioners — positioning yourself as a strategic partner, not a vendor. Multi-thread every account from champion to end user.
• Own the Transfer of Trust: Lead the in-person enterprise kickoff at Closed Won, no exceptions. Set the tone for the relationship from day one and establish the internal account war room in Slack.
• Chair QBRs and EBRs: Arrange and lead quarterly and executive business reviews for every named account, driving the strategic and commercial narrative and ensuring each conversation advances the relationship.
• Negotiate and close: Run renewal negotiations including pricing, packaging, and contract terms. Identify, qualify, and close expansion opportunities — then hand off operational delivery to Customer Delivery on close.
• Orchestrate saves: When an account moves at risk, own the save plan — drawing on Customer Delivery, Expert Services, Product, and executive sponsors as needed.
• Stay ahead of your accounts: Keep current on local news, personnel changes, political dynamics, and organizational shifts affecting every account in your book. Bring that intelligence to every conversation.
• Be the internal voice of the customer: Communicate customer needs, competitive dynamics, and market trends to Product, Marketing, and Leadership.

Account Manager – Mid Market

Enterprise Account Manager