Enterprise Account Manager

Zencity

Enterprise Account Manager at Zencity overseeing enterprise accounts for government organizations. Driving revenue growth, renewals, and strategic partnerships within the public sector.

Posted 6/24/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $200,000 per yearWebsite

About the role

Key responsibilities & impact

Own commercial outcomes: Carry a quota for net retention and growth across a named book of Enterprise accounts. You are accountable for revenue retention, renewal execution, and expansion.
Drive strategic account planning: Build and maintain current account plans for every named account — including stakeholder maps, MEDDIC fields, identified pain, and forward-looking engagement plans. Update following every EBR.
Lead executive relationships: Own the relationship with Economic Buyers — City Managers, Mayors, Chiefs of Police, County Administrators, and Commissioners — positioning yourself as a strategic partner, not a vendor. Multi-thread every account from champion to end user.
Own the Transfer of Trust: Lead the in-person enterprise kickoff at Closed Won, no exceptions. Set the tone for the relationship from day one and establish the internal account war room in Slack.
Chair QBRs and EBRs: Arrange and lead quarterly and executive business reviews for every named account, driving the strategic and commercial narrative and ensuring each conversation advances the relationship.
Negotiate and close: Run renewal negotiations including pricing, packaging, and contract terms. Identify, qualify, and close expansion opportunities — then hand off operational delivery to Customer Delivery on close.
Orchestrate saves: When an account moves at risk, own the save plan — drawing on Customer Delivery, Expert Services, Product, and executive sponsors as needed.
Stay ahead of your accounts: Keep current on local news, personnel changes, political dynamics, and organizational shifts affecting every account in your book. Bring that intelligence to every conversation.
Be the internal voice of the customer: Communicate customer needs, competitive dynamics, and market trends to Product, Marketing, and Leadership.

Requirements

What you’ll need

5+ years in Account Management or Enterprise Sales in a B2B SaaS environment with demonstrated quota attainment.
Multi-threaded enterprise account experience: Proven ability to manage complex, multi-stakeholder relationships across an organization — from end users to economic buyers.
Government or public sector sales experience: You understand government buying — budget cycles, procurement vehicles (RFPs, cooperative agreements, sole-source), political dynamics, and how to build champions in bureaucratic organizations.
GovTech experience strongly preferred.
MEDDIC fluency: You use it to qualify, plan, and execute — not just as a checkbox.
Executive presence and credibility: Comfortable engaging with Mayors, City Managers, Chiefs, and Commissioners. You can lead a room, tell a value story, and influence without authority.
Negotiation expertise: Strong closer who can navigate pricing discussions, contract terms, and procurement requirements.
Orchestration discipline: Ability to coordinate internal functions — Customer Delivery, Expert Services, Product, and Leadership — behind each account when the moment calls for it.
Willingness to travel: In-person presence is a core part of this role, with a minimum of two onsite visits per enterprise account per year.
Preferred GovTech, civic tech, or public safety technology sales experience.
Familiarity with MEDDIC, Challenger Sale, or value-based selling methodologies.
Experience selling to multiple government departments within a single account.
Background in data analytics, community engagement, or public administration.
Experience utilizing AI tools to improve delivery.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaSMEDDICnegotiationdata analyticscommunity engagementpublic administrationAI toolscontract termspricing discussionsprocurement requirements

Soft Skills

executive presencecredibilityinfluence without authorityrelationship managementstrategic planningcommunicationleadershiporchestrationcustomer advocacymulti-stakeholder management