Account Manager – Mid Market

Zencity

Account Manager focusing on mid-market sales for Zencity's innovative community insights platform. Engaging with local governments to enhance data-driven decision making and customer success.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 per yearWebsite

About the role

Key responsibilities & impact

Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change.
Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.
Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.
Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners.
Understand their priorities and connect Zencity’s value to their goals.
Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close.
Navigate government procurement for mid-size deals.
Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals.
Drive expansion into new departments and product lines.
Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.
Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy.
Align on save plays for at-risk accounts.
Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

Requirements

What you’ll need

3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience
High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management
Government familiarity: Understanding of how local government operates — budget cycles, procurement basics, council dynamics
GovTech or public sector experience preferred
Commercial skills: Proven success in contract renewals, upselling, and cross-selling
Relationship building: Ability to build trust with government officials at both senior and operational levels
Organized and disciplined: You manage your pipeline with rigor — clear next steps, accurate forecasts, and nothing falling through the cracks
Strong communication: Excellent presentation, negotiation, and written communication skills
Preferred GovTech, civic tech, or public sector sales experience
Familiarity with MEDDIC or value-based selling frameworks
Experience with Salesforce and Planhat
Background in public administration, urban planning, or community engagement
Experience utilizing AI tools to improve delivery.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities
Health insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quota-Carrying ExperiencePortfolio ManagementUpsellingCross-SellingPipeline Management

Soft Skills

Relationship BuildingStrong CommunicationOrganizedDisciplined