Implementation Manager – One Year Maternity Contract
Zencargo
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Lead the implementation phase for complex, high-value accounts, ensuring a seamless transition from Sales to live operations.
- Balance high-touch project management for key accounts while simultaneously building and refining the internal "playbooks" for the broader team.
- Act as the primary point of contact for new customers, holding both internal teams and external partners accountable to aggressive launch timelines.
- Maintain a deep understanding of the tech stack (Salesforce, Zencargo Platform, Thoughtspot) to ensure internal master data is accurate and up to date.
- Own / monitor the creation of new customer accounts on the Zencargo platform with key client data.
- Continuously refine and automate Standard Operating Procedures (SOPs) to reduce manual "ingestion" and administrative overhead.
- Ensure all new customers are onboarded with clean data structures, enabling immediate reporting and visibility into their supply chain KPIs.
- Act as a feedback loop for the Product team, identifying common implementation friction points and advocating for technical solutions.
- Partner closely with Sales to understand the "promised value" and with CS to ensure the "delivered value" is sustainable.
- Lead and own the global reporting cadence, conducting dedicated sessions with all territories to track the status of every ramping customer.
- Drive organizational transparency by reporting back on implementation status and risks to the broader business on a weekly cadence, ensuring that leadership is aligned on potential bottlenecks and success stories.
Requirements
- Deep proficiency in the Zencargo platform and the ability to navigate complex technical data flows.
- Advanced engagement with AI toolsets (e.g., Gemini, automation triggers) to enhance personal and departmental efficiency.
- Ability to build and interpret dashboards (Thoughtspot) to demonstrate implementation progress and success to customers.
- Expert-level utilization of Salesforce to track implementation health and maintain organizational transparency.
- Intentional Communication: Ability to synthesize complex technical requirements into clear, concise, and actionable instructions for customers.
- Leading by Example: A "True Blue" approach to work—taking total ownership of outcomes and building trust through consistent delivery.
- Strategic Influence: Moving beyond "status updates" to provide genuine guidance to customers on how to optimize their own internal operations.
- Resilience & Pace: The ability to operate at high velocity without compromising the rigor and detail required for a successful launch.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Zencargo platformSalesforceThoughtspotAI toolsetsdata flowsdashboardsStandard Operating Proceduresimplementation healthreportingcustomer onboarding
Soft Skills
Intentional CommunicationLeading by ExampleStrategic InfluenceResiliencePaceproject managementaccountabilityteam collaborationcustomer advocacyproblem-solving