Zencargo

Pricing Analyst

• Coordinate the booking, collection, and loading of customer shipments at origin, according to agreed customer KPIs.
• Work directly with origin manufacturers and suppliers, or via agents, to ensure Cargo Readiness Dates (CRDs) are up to date and then when they fall into the booking window, get booked.
• You will be responsible for ensuring consistent delivery of air freight services, specifically maintaining low origin dwell times within China and APAC.
• Ensure the Zencargo platform is always up to date, including the accuracy and timeliness of operational updates and billing.
• Manage the consolidation process with gateway facilities (Zencargo’s or a partner’s) to maximize ULD utilization and cargo density.
• Manage daily ad-hoc pricing requests, ensuring fast turnaround times to meet client deadlines.
• Liaise with airlines and local partners to secure the best spot rates and contract rates to meet client pricing and service requirements.
• You will be responsible for maximizing margin, by achieving delivery margin and minimizing origin and destination costs.
• Ensure costs are controlled or raised when they are incurred, and accurately document costs and revenues through V&As on the platform.
• Establish a communications cadence and keep customers and internal teams up to date on their shipments.
• You will be responsible for ensuring the performance of third parties, including manufacturers and our freight partners within the region.
• Work with partners to manage shipments and escalate whenever partner SOPs are breached, firstly directly calling the partner, then raising to your direct manager.

Air Operations and Pricing Specialist

Account Manager

• Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
• Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
• Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
• Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
• Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
• Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Enterprise Account Manager

• Drive volume and gross profit growth across your customer portfolio
• Create and maintain a living Joint Impact Plan for each customer
• Champion Zencargo’s technology, ensuring full customer engagement
• Build strong multi-threaded relationships across customer organisations
• Run customer-facing business reviews and unlock new opportunities
• Collaborate with Operations, Pricing, and Product teams

Platform Engineer

• Focus on infrastructure engineering (≈80%): design scalable architectures, debug complex Kubernetes issues, and optimize cloud platform.
• Use development skills (≈20%): contribute to AI initiatives and backend projects.
• Build and maintain production-grade infrastructure using Terraform, GCP, and Kubernetes.
• Lead the design, implementation, and delivery of complex infrastructure projects aligned with team and company goals.
• Debug complex Kubernetes cluster issues and optimize container orchestration to enhance performance and quality.
• Develop and maintain Infrastructure-as-Code using Terraform and Atlantis workflows.
• Build automation tools and scripts using Python, Go, and Bash.
• Scale infrastructure to meet growing demand and performance requirements.
• Work with monitoring and observability tools (e.g., ELK stack) and automated testing approaches.
• Collaborate effectively with cross-functional partners and other engineering teams and mentor peers.

Air Operations and Pricing Specialist

Enterprise Account Manager

Account Manager

Senior Platform Engineer