Zencargo

Implementation Specialist

• Lead the implementation phase for complex, high-value accounts, ensuring a seamless transition from Sales to live operations.
• Balance high-touch project management for key accounts while simultaneously building and refining the internal "playbooks" for the broader team.
• Act as the primary point of contact for new customers, holding both internal teams and external partners accountable to aggressive launch timelines.
• Maintain a deep understanding of the tech stack (Salesforce, Zencargo Platform, Thoughtspot) to ensure internal master data is accurate and up to date.
• Own / monitor the creation of new customer accounts on the Zencargo platform with key client data.
• Continuously refine and automate Standard Operating Procedures (SOPs) to reduce manual "ingestion" and administrative overhead.
• Ensure all new customers are onboarded with clean data structures, enabling immediate reporting and visibility into their supply chain KPIs.
• Act as a feedback loop for the Product team, identifying common implementation friction points and advocating for technical solutions.
• Partner closely with Sales to understand the "promised value" and with CS to ensure the "delivered value" is sustainable.
• Lead and own the global reporting cadence, conducting dedicated sessions with all territories to track the status of every ramping customer.
• Drive organizational transparency by reporting back on implementation status and risks to the broader business on a weekly cadence, ensuring that leadership is aligned on potential bottlenecks and success stories.

Implementation Manager – One Year Maternity Contract

Pricing Analyst

• Own and manage spot quotations outbound from USA, Canada and South America
• Assist the global pricing team with spot quotations for Transatlantic and TP trades
• Source and negotiate both spot and long term rates with carriers, hauliers and agents
• Collaborate with operations and procurement teams for seamless transition from quotation to booking
• Manage and lead bid / tender TP proposals
• Assist the pricing and procurement team with local charges and routing
• Work on ongoing projects to develop process improvements and automation tools

Pricing Coordinator – Ocean

Security Engineer

• Year 1: Endpoint & Systems Engineering
• MDM Administration: Lead the configuration and maintenance of our MDM platform (e.g., Microsoft Intune, Jamf, or Kandji).
• Support & Process Engineering: Take ownership of the IT ticketing system, building out automation for common requests and defining the standard operating procedures (SOPs) for the support team.
• Zero-Touch Deployment: Design and optimize "Autopilot" or "DEP" workflows so laptops can be shipped directly to users and configured automatically.
• Application Packaging: Create and maintain a library of automated application deployments and updates.
• Hardware Lifecycle: Manage the technical standards for the laptop fleet, including firmware security and hardware performance benchmarking.
• IT Service Delivery: Act as the first point of contact for technical escalations, using "detective work" to solve complex bugs and hardware issues.
• AI for Productivity: Use N8N or Scripting to automate repetitive configuration tasks on remote endpoints.
• ISO27001: Become deeply involved with the process of getting our ISO27001 certification.
• Year 2: Security Engineering
• Endpoint Detection & Response (EDR): Manage and tune our security agents (e.g., CrowdStrike, SentinelOne, or Defender for Endpoint).
• Vulnerability Management: Use MDM data to identify out-of-date software and hardware vulnerabilities, then automate the remediation.
• Hardening Standards: Implement CIS Benchmarks and "Conditional Access" policies to ensure only healthy devices can access company data.
• Incident Response: Act as the primary technical responder for security alerts originating from the laptop fleet.

Junior Software Engineer, IT Systems & Security

Account Manager

• Own your book of business: Drive volume and gross profit growth across your customer portfolio, with full accountability for performance.
• Build long-term value: Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction.
• Drive platform adoption: Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools.
• Strengthen relationships: Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor.
• Lead strategic conversations: Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data.
• Collaborate cross-functionally: Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution.

Full-stack Engineer

• Lead the design, implementation and delivery of complex projects and features aligned with team and company goals.
• Write high-quality, maintainable and well-documented code, setting a standard for others on the team.
• Identify and drive improvements to technical systems, processes and team practices to enhance performance and quality.
• Facilitate technical discussions, communicate trade-offs effectively and make decisions with a focus on scalability, performance, and long-term impact.
• Collaborate effectively with cross-functional partners and other engineering teams to deliver impactful solutions.
• Mentor peers through pairing, feedback and knowledge sharing to support their technical and professional growth.
• Contribute to a healthy, inclusive team culture by role-modelling Zencargo’s values and building strong working relationships.

Senior Software Engineer

• Manage and respond to spot and long term sea freight pricing requests for all trades ( FCL/ LCL) in a timely manner prioritising accuracy, competitiveness and transparency.
• Assist in maintenance of all pricing related internal tools to support the ongoing business requirements.
• Support the sales teams to align pricing proposals and develop a clear framework of client requirements and routing information
• Collaborate with operations and procurement teams to ensure seamless transition from quotation to booking.
• Work alongside the pricing&procurement team on projects to develop process improvements and ongoing automation tools.
• Source and negotiate rates with carriers, LCL consolidators, hauliers and agents to maintain competitiveness and service reliability.
• Conduct comparative cost analysis to optimise pricing strategies, maximising business.
• Analyse success of quotes and follow up with sales / clients.
• Support pricing teams with any other pricing/ procurement related tasks as business requires.

Chief of Staff

• Vision Translation: Convert the company mission into annual and quarterly strategic pillars.
• KPI Architecture: Design and assign key performance indicators across all departments to ensure vertical and horizontal alignment.
• The "Drumbeat": Own the annual and quarterly planning cycles, ensuring senior leadership remains disciplined in their execution.
• Board Reporting: Synthesize complex data into a compelling narrative for Board meetings, working closely with Finance.
• M&A Integration Lead (UK): Own the post-merger integration (PMI) project, acting as the key bridge between the Board and the newly acquired entities. This includes owning the master timeline, budget, and delivering on synergy targets, ensuring the new entities are integrated into the company culture and operational structure.
• Budgetary Oversight: Manage OpEx and SaaS expenditures, ensuring the business remains lean and within forecasted targets.
• Resource Planning: Lead hiring strategies and headcount forecasting in alignment with the budget.
• Internal Communications: Act as the primary voice for strategy, ensuring every employee understands their role in the company’s success.
• People & Culture: Provide "virtual leadership" to HR, overseeing the cultural calendar, social initiatives, and the annual company kickoff.
• Meeting Architecture: Design and manage the corporate meeting cadence (Town Halls, SLT Offsites, etc.) to prevent organizational friction.

People Operations

• Own the full recruitment lifecycle across the global organisation; US, APAC, EU
• Partner with hiring managers to define roles, sourcing strategies, and interview processes
• Build targeted sourcing pipelines and manage external partners where necessary
• Stay informed on global TA trends, tools, and best practices.
• Drive an exceptional candidate experience from first touch to offer.
• Own pre-boarding and onboarding processes for new starters, ensuring a smooth transition
• Track and report key metrics including pipeline health, time-to-hire, and candidate experience insights
• Own weekly leadership updates on live roles and the broader talent landscape
• Own global onboarding; employment contracts, issuing equipment, tech stack setup, HRIS enrollment including right to work and payroll information
• Own core People processes within the employee lifecycle post on-boarding; queries, benefits, and documentation as needed
• Support the People team to ensure compliance, consistency, and great employee experience
• Maintain accurate people data, systems, and records

Implementation Manager – One Year Maternity Contract

Pricing Coordinator – Ocean

Junior Software Engineer, IT Systems & Security

Account Manager

Senior Software Engineer

Senior Software Engineer

Senior Software Engineer

Pricing Coordinator – Ocean

Chief of Staff

Talent & People Operations Specialist – Maternity Cover