Customer Support Representative

Zen Educate

contract

Posted on: 1/6/2026

Location Type: Remote

Location: Canada

✨ AI Apply

💰 CA$23 per hour

About the role

Respond to inquiries from schools and educators promptly via email, phone and text.
Manage and maintain the support inbox, ensuring all queries are handled efficiently.
Monitor the Slack (internal communications) channel and escalate issues as needed.
Identify trends in queries and recommend process improvements to enhance the school and educator journey.
Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.
Contribute to building a support knowledge base to create more efficient support for the future.
Document and escalate key issues for further action.

Has a passion for companies that have a positive social impact and the education sector
‘Can do’ attitude, bias for action and you want to be part of a growing motivated team
You love to take pride in creating an exceptional experience for customers
Having experience and/or strong knowledge of the education sector is a big plus
Has strong written and verbal communication skills.
Is Detail-oriented with a proactive approach to resolving concerns.
Background in customer service or customer success
Proven ability to manage multiple workflows and prioritize tasks effectively.
Proficiency in Google Suite
Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer servicecustomer successprocess improvementworkflow management

communicationdetail-orientedproactivecollaborationproblem-solvingtime managementcustomer experienceteamwork