Zema Global Data Corporation

Customer Experience Agent II

Zema Global Data Corporation

full-time

Posted on:

Location Type: Hybrid

Location: Navi Mumbai • India

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Tech Stack

ApacheJavaJavaScriptOracleSOAPSQL

About the role

  • Deliver frontline technical support for our enterprise software suite and services.
  • Capture, log, and investigate client requests, ensuring timely resolutions or appropriate escalations.
  • Triage and troubleshoot technical issues, providing solutions or interim workarounds when needed.
  • Assist with application installations and upgrades, coordinating with internal and external stakeholders.
  • Document solutions and contribute to knowledge bases, manuals, and internal resources.
  • Mentor and support junior teammates, fostering a culture of learning and collaboration.
  • Stay current with emerging technologies and continuously deepen product expertise.

Requirements

  • Bachelor’s degree in computer science, Engineering or a related field, or equivalent practical experience
  • At least 2 years in a technical support or client-facing technical role
  • Strong working knowledge of Java and SQL
  • Proficiency in English (verbal and written)
  • Clear, confident verbal and written communication skills
  • Strong problem-solving mindset and ability to think outside the box
  • Ability to work independently while collaborating effectively with cross-functional teams
  • Self-starter comfortable operating in fast-paced, high-performance environments
  • Naturally curious with a drive to understand “how” and “why.
  • Hands-on experience with Liquibase
  • Experience working with Oracle JDBC, Oracle RAC, or MSSQL
  • Experience deploying or supporting applications on Apache Tomcat
  • Exposure to enterprise technologies such as Networking concepts, C#, REST, SOAP, JavaScript
  • Experience using or supporting Excel add-ins
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
JavaSQLLiquibaseOracle JDBCOracle RACMSSQLApache TomcatC#RESTSOAP
Soft Skills
verbal communicationwritten communicationproblem-solvingcollaborationindependencecuriositymentoringsupporting teammatesadaptabilitycritical thinking