Zelo Condomínios

Collections

• The collections analyst works as part of a team and understands how each person’s work contributes to achieving results, continuously pursuing professional and personal improvement.
• Perform active and passive collections (phone / emails / letters / notices / Digisac / in person).
• Generate reports relevant to the department.
• Formalize payment agreements.
• Handle email negotiations and correspondence.
• Assist condominium managers (síndicos).
• Respond to requests from attorneys.
• Generate account reconciliation reports for the client (delinquency vs. agreements vs. collection history).
• Prepare documentation for debt protest procedures.
• Respond to tickets submitted on the website.
• Monitor the fulfillment of agreed arrangements.
• Perform activities related to the department.

Collections Analyst

Analyst

• Facilitate efficient and transparent communication between condominium managers and the property management company
• Ensure all relevant documents and information are complete and properly filed
• Foster a culture of open, collaborative communication
• Establish and maintain clear and effective communication between the condominium and the management company
• Manage onboarding and offboarding processes for condominiums
• Validate documentation received from the new condominium and the previous management company
• Issue negative clearance certificates from the Federal Revenue Service (Receita Federal), labor authorities, and FGTS
• Manage digital certificates and monitor DBEs (Documento Básico de Entrada)
• Register new condominiums and record owners and tenants

Integration Analyst

• Manage mandates of condominium managers (syndics)
• Prepare assembly/meeting notices based on the condominium bylaws
• Prepare budget forecasts
• Draft assembly minutes for registration
• Send minutes/documents for signature and registration at the notary/registry office
• Provide support to the condominium manager, board of directors and residents (phone, email, in person, WhatsApp, website)
• Review and approve financial statements
• Send out resolutions for matters discussed at assemblies
• Analyze condominium accounts and funds
• Monitor delinquency and overdue payments
• Conduct meetings and assemblies
• Prepare materials for assemblies (reports, PowerPoint presentations, etc.)
• Request studies/analyses for hiring and termination of condominium staff
• Respond to financial reporting files
• Respond to work orders when relevant to the area of responsibility
• Review contracts and contract terms/durations
• Monitor and provide support for renewal of the Fire Department Inspection Certificate (AVCB)
• Monitor and attend labor hearings
• Participate in training as required for personal and professional development related to the company’s business
• Provide customer service and perform other related professional activities inherent to the role, as directed or requested by the immediate supervisor

Collections Analyst

Integration Analyst

Mid-level Relationship Analyst