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Collections Analyst
Zelo CondomíniosAnalista de cobrança para a Zelo Serviços Organizacionais em Campinas. Responsável por cobranças ativas e passivas e prevenção de inadimplência.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, including active and passive collections, account reconciliation, and formalizing payment agreements. Strong communication skills are essential for negotiating with clients and responding to legal inquiries.
Highest-signal resume keywords
Active CollectionsPassive CollectionsAccount ReconciliationPayment AgreementsClient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections AnalysisReport GenerationDocumentation PreparationDebt Protest ProceduresNegotiation Skills
Soft Skills
Team CollaborationProfessional ImprovementInterpersonal Communication
Tools & Technologies
DigisacEmail CorrespondenceTicketing System
Industry Keywords
Condominium ManagementDelinquency ManagementLegal Correspondence
About the role
Key responsibilities & impact- The collections analyst works as part of a team and understands how each person’s work contributes to achieving results, continuously pursuing professional and personal improvement.
- Perform active and passive collections (phone / emails / letters / notices / Digisac / in person).
- Generate reports relevant to the department.
- Formalize payment agreements.
- Handle email negotiations and correspondence.
- Assist condominium managers (síndicos).
- Respond to requests from attorneys.
- Generate account reconciliation reports for the client (delinquency vs. agreements vs. collection history).
- Prepare documentation for debt protest procedures.
- Respond to tickets submitted on the website.
- Monitor the fulfillment of agreed arrangements.
- Perform activities related to the department.
Requirements
What you’ll need- Not specified
Benefits
Comp & perks- Dental assistance
- Complimentary breakfast
- Pharmacy partnership
- Payroll-deductible loan
- Life insurance
- Birthday day off
- Transportation voucher with no payroll deduction
- Meal allowance or meal voucher
- Fuel allowance
- Sesc partnership
- Participatory medical assistance (health plan)
- Health and wellness program
- Total Pass
- Pet assistance program