Customer Service Representative
Zekelman Industries
full-time
Posted on:
Location Type: Office
Location: Garden Grove • California • Illinois • United States
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Salary
💰 $50,000 - $70,000 per year
About the role
- Reviews customer purchase orders and order data – ensures accuracy of dates, billing, and scheduling
- Processes sales orders via AGENT PORTAL and SAP – enters and maintains customer and agent information
- Prepares and finalizes plant shipping documentation – coordinates BOLs, carrier info, and daily shipment posting
- Acts as the primary contact for house accounts – manages order entry, pricing, changes, and confirmations
- Supports 34 sales agents – provides training and order support to meet on-time shipping metrics
- Expedites delivery and communicates updates – ensures alignment with customer expectations
- Monitors and facilitates backorder fulfillment – coordinates optimal sourcing with internal teams
- Interacts with multiple departments – communicates order status, shipment dates, and customer needs
- Prepares shipping labels and documents – ensures accurate outbound documentation
- Processes claims, RGAs, invoice adjustments, and credits – ensures resolution and proper documentation
Requirements
- 3+ years of customer service or inside sales experience, preferably in a manufacturing or electrical environment
- Associate’s degree or equivalent professional experience
- Proficient in Microsoft Office Suite, especially Excel, Word, and Outlook
- Experience using SAP is a plus
- Strong written and verbal communication skills
- Detail-oriented with sound judgment and time management skills
- Capable of working independently in a fast-paced setting
- Reliable and committed to regular, full-time onsite attendance
- Promotes and practices health and safety in alignment with company standards
Benefits
- Competitive Compensation
- Bonus Plan & Profit-Sharing Opportunities
- 401(k) with Company Match
- Comprehensive Health, Dental & Vision Insurance
- Tuition Assistance Program
- Paid Vacation & Holidays
- Employee Loyalty Awards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processingdata accuracyshipping documentationclaims processinginvoice adjustmentscustomer serviceinside salestime management
Soft Skills
communication skillsdetail-orientedsound judgmentindependent workreliabilitycommitment
Certifications
Associate’s degree