Zekelman Industries

Customer Support

• Reviews customer purchase orders and order data – ensures accuracy of dates, billing, and scheduling
• Processes sales orders via AGENT PORTAL and SAP – enters and maintains customer and agent information
• Prepares and finalizes plant shipping documentation – coordinates BOLs, carrier info, and daily shipment posting
• Acts as the primary contact for house accounts – manages order entry, pricing, changes, and confirmations
• Supports 34 sales agents – provides training and order support to meet on-time shipping metrics
• Expedites delivery and communicates updates – ensures alignment with customer expectations
• Monitors and facilitates backorder fulfillment – coordinates optimal sourcing with internal teams
• Interacts with multiple departments – communicates order status, shipment dates, and customer needs
• Prepares shipping labels and documents – ensures accurate outbound documentation
• Processes claims, RGAs, invoice adjustments, and credits – ensures resolution and proper documentation

Customer Service Representative

Product Analyst

• Contribute to the execution of the Commercial strategy
• Partner with Sales to develop value propositions, pricing strategies, and competitive positioning
• Analyze and report market trends and statistics, customer feedback, and competitor activity to identify growth opportunities and drive commercial strategies and behavior
• Fully comprehend all products we offer and their appropriate applications
• Support the sales team in key customer engagements, presentations, and negotiations
• Contribute to product launches, including internal training and go-to-market execution
• Collaborate with Marketing on campaigns, messaging, and lead generation efforts
• Work with Operations, Engineering, Quality and Supply Chain to ensure product availability, quality, and alignment with customer expectations
• Track and report on product performance, revenue, margins, and pipeline activity
• Gather and prioritize customer requirements and translate them into actionable business recommendations