Zeev

Business Development Rep

• Executar prospecção ativa (Outbound), identificando potenciais clientes estratégicos;
• Entregar uma experiência de primeiro atendimento clara, personalizada e com foco na dor do cliente;
• Criar e atualizar playbooks, roteiros e materiais para aumentar as taxas de conversão;
• Registrar e atualizar informações no CRM, com organização e gestão da base de leads;
• Acompanhar e reportar métricas-chave do funil de geração de demanda;
• Compartilhar insights com marketing e vendas para refinar ICP e melhorar estratégias;
• Colaborar com executivos comerciais, assegurando SQLs de alta qualidade.

BDR, Pleno

Customer Success Manager

• Manage a portfolio of clients, focusing on relationship building, expansion, and retention
• Act strategically with a focus on revenue expansion
• Lead proactive initiatives to drive product adoption and retention
• Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR)
• Support management in preparing reports, metrics, and KPIs for executive presentations
• Monitor NPS/Star Rating surveys and gather customer feedback
• Share improvement feedback across all company areas
• Collaborate with other teams to resolve customer experience friction, identify root causes, and propose solutions.

Mid-Level Customer Success

• Manage a portfolio of clients with a focus on relationship building, expansion, and retention.
• Work strategically with a focus on revenue expansion.
• Execute proactive initiatives to drive adoption and retention.
• Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR).
• Support management in preparing reports, metrics, and KPIs for executive presentations.
• Monitor NPS/Star Rating surveys and solicit feedback.
• Share improvement feedback with all company areas.
• Collaborate with other teams to resolve issues in the customer experience, identify root causes, and propose solutions.

BDR, Pleno

Mid-Level Customer Success

Customer Success, Mid-level