Customer Success Manager

• Manage a portfolio of clients, focusing on relationship building, expansion, and retention
• Act strategically with a focus on revenue expansion
• Lead proactive initiatives to drive product adoption and retention
• Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR)
• Support management in preparing reports, metrics, and KPIs for executive presentations
• Monitor NPS/Star Rating surveys and gather customer feedback
• Share improvement feedback across all company areas
• Collaborate with other teams to resolve customer experience friction, identify root causes, and propose solutions.

Mid-Level Customer Success

Digital Journey Analyst III – CRM

Customer Success, Continuous Improvement – Mid-level

Mid-level Marketing Analyst – CRM

Client Success Executive

CRM Intern