Customer Success Manager

• Manage a portfolio of clients with a focus on relationship building, expansion, and retention.
• Work strategically with a focus on revenue expansion.
• Execute proactive initiatives to drive adoption and retention.
• Analyze performance indicators and promote continuous improvement of CS processes, with a focus on Net Revenue Retention (NRR).
• Support management in preparing reports, metrics, and KPIs for executive presentations.
• Monitor NPS/Star Rating surveys and solicit feedback.
• Share improvement feedback with all company areas.
• Collaborate with other teams to resolve issues in the customer experience, identify root causes, and propose solutions.

Customer Success, Mid-level

CRM Analyst

Analista de Customer Success

Customer Success Assistant

Customer Success, Enterprise