ZEDEDA

Support Engineer

• Delivering frictionless and smooth deployments to Fortune 500 customers
• Developing trusted technical relationships with customers
• Updating documentation and writing better procedures
• Creating educational videos and ensuring ongoing knowledge transfers
• Managing escalation and on-call duties
• Coordinating x-functional deployment activities

Senior Customer Support Engineer, Deployments

Full-stack Engineer

• Help lead the design and development of Kubernetes-based orchestration systems to manage large-scale, containerized applications.
• Scalable and eventual consistent architecture design and implementation.
• Architect, implement, and maintain key components for Kubernetes operators, controllers, schedulers, and custom resource definitions (CRDs).Collaborate with cross-functional teams to design and optimize microservices architecture using Kubernetes.
• Drive automation, continuous integration (CI), and continuous deployment (CD) processes for Kubernetes workloads.
• Develop custom solutions for managing the lifecycle of applications running in Kubernetes environments.
• Monitor, troubleshoot, and improve system performance, scalability, and reliability in Kubernetes clusters.
• Contribute to and maintain high-quality technical documentation, architecture diagrams, and best practices.
• Participate in code reviews, provide mentorship to junior engineers, and contribute to knowledge sharing within the team.
• Stay up-to-date with the latest developments in Kubernetes, container orchestration, and cloud-native technologies, driving innovation within the team.
• Ensure high security standards, implementing policies and practices to safeguard Kubernetes infrastructure.

Senior Software Engineer – Edge Optimized Kubernetes Orchestrator Development

• Taking on the most difficult customer technical issues
• Partner closely with Engineering, Product, and Deployment teams to drive cross-functional resolution identified during escalations
• Escalation management where grace under pressure matters
• On-call duties - follow-the-sun (24x7x365 follow-the-sun coverage model)
• Creating ecstatic customers by ensuring they can use our product effectively
• Ensuring frictionless operational support and smooth post-sales escalation handling
• Radiate energy and enthusiasm while representing Operational Support

Senior Escalation Support Engineer

Director

• ZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge.
• ZEDEDA reduces the cost of managing and orchestrating distributed edge infrastructure and applications, while increasing visibility, security and control.
• ZEDEDA delivers a distributed, cloud-native edge management and orchestration solution, simplifying the security and remote management of edge infrastructure and applications at scale.
• ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem with a robust app marketplace and leveraging an open architecture built on EVE-OS, from the Linux Foundation.
• With thousands of nodes under management and over twelve Global Fortune 500 companies relying on its award-winning solution, ZEDEDA has raised $127M in funding and is backed by world-class investors with teams in the US, Germany, and India.
• ZEDEDA delivers instant time to value, has thousands of nodes under management and is backed by world-class investors with teams in the US, Germany and India.
• About the Role: Senior Partner Business Manager
• As the BD Ecosystem Partner Director at ZEDEDA, you will play a pivotal role in driving revenue growth and expanding market reach through strategic software partnerships. You will be responsible for establishing and nurturing relationships with key partners, identifying new business opportunities, and executing go-to-market strategies to drive the adoption of ZEDEDA's edge computing solutions.