ZEDEDA

Senior Customer Support and Deployment Engineer

ZEDEDA

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AzureDNSDockerKubernetesLinuxPythonShell ScriptingTerraform

About the role

  • Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers.
  • Develop trusted technical relationships with customers during the deployment period.
  • Update documentation, write better procedures, create videos as required.
  • Coordinate cross-functional deployment activities.
  • Address technical challenges through troubleshooting and analytical competences.

Requirements

  • 8+ years experience supporting technical end-user
  • BS Computer Science, Information Technology or similar experience
  • Excellent troubleshooting and root-cause analysis skills
  • Proven technical writing skills
  • Project management skills
  • Excellent communication and written skills (English)
  • Handling of hardware appliances and configuration of UEFI/BIOS
  • Linux system administration & advanced Linux troubleshooting
  • Python programming and Shell Scripting (both optional)
  • Management of network adapters, interfaces
  • Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
  • Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
  • Operate and troubleshoot SSH ; secure tunnels
  • Familiar with both Type 1 and Type 2 hypervisors
  • Troubleshoot hypervisors, including performance
  • Deploy and manage Docker containers
  • Certified Kubernetes Administrator (CKA), preferred
  • Configuration of Azure or alternative clouds
  • Practical operation of Swagger
  • Setup and configuration of APIs such as Postman and Terraform
Benefits
  • Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingroot-cause analysistechnical writingproject managementLinux system administrationadvanced Linux troubleshootingnetworking conceptsDockerAPI configurationhypervisor troubleshooting
Soft Skills
communicationanalytical skillsrelationship buildingdocumentation skills
Certifications
Certified Kubernetes Administrator (CKA)