Senior Customer Support Engineer, Deployments
ZEDEDA
full-time
Posted on:
Location Type: Remote
Location: Germany
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Job Level
About the role
- Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers.
- Develop trusted technical relationships with our customers during deployments (12-24 months).
- Update documentation, write better procedures, create educational videos.
- Handle technically complex deployments and troubleshoot related challenges.
- Coordinate cross-functional deployment activities.
- Create ecstatic customer experiences through continuous knowledge transfer.
Requirements
- BS Computer Science, Information Technology or similar experience
- 8+ years experience supporting technical end-users
- Excellent troubleshooting and root-cause analysis skills
- Proven technical writing skills
- Project management skills
- Excellent communication and written skills (English)
- Handling of hardware appliances and configuration of UEFI/BIOS
- Linux system administration & advanced Linux troubleshooting
- Python programming and Shell Scripting (both optional)
- Management of network adapters, interfaces
- Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
- Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures.
- Operate and troubleshoot SSH ; secure tunnels
- Familiar with both Type 1 and Type 2 hypervisors
- Troubleshoot hypervisors, including performance
- Deploy and manage Docker containers
- Certified Kubernetes Administrator (CKA), preferred
- Configuration of Azure or alternative clouds
- Practical operation of Swagger
- Setup and configuration of APIs such as Postman and Terraform
Benefits
- Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Linux system administrationadvanced Linux troubleshootingPython programmingShell Scriptingnetworking conceptsnetwork troubleshootingDocker containersAPI configurationhypervisor managementtroubleshooting hardware appliances
Soft Skills
excellent troubleshooting skillsroot-cause analysistechnical writingproject managementcommunication skillscustomer experiencecross-functional coordinationknowledge transfer
Certifications
Certified Kubernetes Administrator (CKA)