Zazz

Support Engineer

• Provide advanced technical support for enterprise clients
• Own complex P1/P2 tickets escalated from L1/L2 teams
• Diagnose and resolve routing, switching, firewall, VPN, and WiFi connectivity issues
• Troubleshoot AWS and Azure connectivity and configuration issues
• Resolve Exchange Online, SharePoint, and Teams service issues
• Investigate SIEM alerts and false positives
• Mentor L1/L2 engineers on complex issues
• Create and update knowledge base articles for common issues

L3 Network Engineer, MSP Support Engineer

Account Executive

• Own and drive qualified sales opportunities for Managed IT and Cybersecurity services
• Lead in-depth discovery and consultative conversations with business owners, CIOs, CTOs, and IT leaders
• Convert inbound leads and proactively develop opportunities through outbound and referral channels
• Position and sell MSP offerings including helpdesk, NOC, endpoint management, patching, and cybersecurity bundles
• Build and manage a healthy sales pipeline aligned with revenue targets
• Book and lead sales meetings, demos, and proposal discussions
• Collaborate with technical and delivery teams to ensure accurate solution scoping
• Maintain disciplined CRM hygiene with accurate forecasting, notes, and activity tracking
• Support account expansion, upsell, and cross-sell initiatives post-closure
• Act as a trusted advisor to prospects, focusing on business outcomes rather than just services

Senior Sales Executive / Senior Business Development Manager

QA Engineer

• Analyze requirements, user stories, and designs to create comprehensive test scenarios.
• Develop and execute test cases for functional, regression, usability, and smoke testing.
• Perform end-to-end manual testing across iOS and Android mobile platforms.
• Identify, document, and track defects using industry-standard bug-tracking tools.
• Validate bug fixes and maintain accurate test results and test documentation.
• Perform compatibility testing across devices, OS versions, and screen resolutions.
• Work closely with developers and product managers to clarify issues and acceptance criteria.
• Contribute to improving QA processes, standards, and best practices.
• Participate in release validation and post-deployment verification.

Manual QA Tester – Mobile Applications

Android Engineer

• Design and develop native Android applications using Kotlin/Java.
• Collaborate with product, design, and backend teams to translate requirements into technical solutions.
• Implement clean, scalable, and maintainable code following best practices.
• Integrate RESTful APIs, third-party SDKs, and backend services.
• Optimize application performance, responsiveness, and memory usage.
• Debug, troubleshoot, and resolve production issues.
• Participate in code reviews and contribute to technical improvements.
• Ensure compatibility across devices, OS versions, and screen sizes.
• Support release cycles and app store submissions.

L3 Network Engineer, MSP Support Engineer

Senior Sales Executive / Senior Business Development Manager

Manual QA Tester – Mobile Applications

Android Developer