Zazz

Business Development Rep

• Identify and hunt for relevant MSP-related RFPs, RFIs, RFQs, and bid opportunities in the US market
• Analyze RFP requirements and assess opportunity fitment for the organization
• Use internal platforms/tools to prepare and submit RFP responses
• Coordinate with leadership and internal stakeholders to gather technical, operational, and commercial inputs for submissions
• Collaborate closely with MSP leadership for pricing, calculations, and proposal structuring
• Manage the end-to-end RFP submission lifecycle
• Track submission timelines, compliance requirements, and follow-up activities
• Maintain documentation and records of submitted proposals and opportunities
• Support business development initiatives within the MSP division
• Continuously monitor market opportunities and procurement platforms

MSP RFP, Business Development Specialist

Consultant

• Lead implementation and configuration of Halo PSA
• Customize workflows for various business processes
• Integrate Halo PSA with existing tools
• Create SOPs and train internal teams

Halo PSA Implementation & Customization Consultant – Contract

Support Engineer

• This is a service-delivery seat, not a project or implementation role
• The successful candidate will spend the majority of their day on the phone and in tickets with end users, working through Tier 2 issues, escalating cleanly to senior engineers when warranted
• Keeping our RMM and PSA hygiene in good order
• Strong phone etiquette, a calm professional manner, and the ability to communicate clearly with non-technical end users are weighted heavily.

MSP Support Engineer

Software Engineer

• Use AI tools like Claude to:
• Generate code from well-structured prompts
• Debug and refine outputs
• Iterate toward production-ready solutions
• Break down problems into structured prompts and workflows
• Experiment with “vibe coding” approaches—rapid prototyping using AI assistance
• Document prompts, outputs, and learnings clearly
• Collaborate with internal teams to understand requirements and translate them into AI-driven solutions
• Communicate ideas, challenges, and solutions clearly in spoken and written English

MSP RFP, Business Development Specialist

Halo PSA Implementation & Customization Consultant – Contract

MSP Support Engineer

AI-Assisted Developer – Prompt Engineer, Entry-Level