Zaelab

ServiceNow

• - Solution Architecture: Lead the end-to-end architecture and design of ServiceNow Order Management solutions, including order capture, decomposition, orchestration, and fulfillment workflows aligned to client business needs.
• - Requirements & Discovery: Facilitate discovery workshops with client stakeholders to gather and translate business and technical requirements into scalable OM design patterns and solution blueprints.
• - Platform Configuration & Oversight: Guide and oversee the configuration of ServiceNow OM modules including order decomposition rules, fulfillment tasks, SLA management, and catalog-driven order flows.
• - Integration Design: Define integration strategies between ServiceNow OM and external systems such as CRM, ERP, billing, and provisioning platforms, leveraging REST/SOAP APIs and IntegrationHub.
• - Technical Leadership: Provide hands-on technical leadership to development and configuration teams, conducting design reviews, enforcing platform governance, and ensuring adherence to ServiceNow best practices.
• - Stakeholder Engagement: Act as the primary technical point of contact for client architects, product owners, and business stakeholders, communicating solution design decisions clearly and confidently.
• - Continuous Improvement: Identify opportunities to optimize order lifecycle processes, recommend platform enhancements, and contribute to the development of internal OM accelerators, templates, and reusable assets.

Digital Consulting Architect – ServiceNow

Project Manager

• Support and lead e-commerce projects using Agile/Waterfall techniques that have been adapted to the best practices we have developed to meet our clients' needs.
• Assist in defining project scope and objectives, involving relevant stakeholders and ensuring technical feasibility.
• Work alongside an offshore development team participating in sprint planning, daily standups, and other project activities as needed.
• Serve as a key point of contact for client stakeholders and internal team members.
• Maintain the tools and documentation required for Zaelab's implementation projects.
• Report project performance using appropriate tools and techniques.
• Build and manage relationships with clients and team members.
• Collaborate within the Project Management team to continuously improve solutions and processes.
• Strive to understand the technology systems and e-commerce industry that Zaelab supports.

Project Manager, CPQ

Ecommerce

• Lead e-commerce projects using Agile / Waterfall techniques that have been adapted to the best practices we have developed to meet our clients' needs.
• Facilitate the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work alongside an offshore development team leading sprint planning, daily standups, and other project activities as needed.
• Primary point of contact for client stakeholders, executives, and internal team members.
• Maintain the tools and documentation required for Zaelab's implementation projects
• Report project performance using appropriate tools and techniques
• Successfully manage the relationship with the client and team members
• Collaborate within Project Management team to continuously improve our solutions and processes
• Strive to understand the technology systems and e-commerce industry that Zaelab supports

Digital Consulting Architect – ServiceNow

Project Manager, CPQ

Project Manager – E-commerce